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girishnair1984's avatar
girishnair1984
Level 4
8 years ago

NBU status: 830, EMM status: No drives are available

Hi  We are using Symantec Netbackup 7.0.1(Operating System: Redhat Linux 5.5) with Dell PV LT0 3-060 Robotic Tape Drive .  We are getting Error Message : nbu status: 830, emm status: all compatible...
  • Marianne's avatar
    Marianne
    8 years ago
    Have you tried
    unload d1
    in robtest?
    The tape drive needs to unload the tape before it can be moved.
    If unload gives an error, there is a problem and you need to contact your tape support team.

    If it unloads fine, where will you move it to?
    All the slots are full.

    PS:
    Is there any way that you can post text instead of pictures?
mph999's avatar
mph999
Level 6

You need to 'up' ythe drives, then run a job to see why they are going down.

I'd create the /usr/openv/netbackup/logs/bptm log and put VERBOSE = 5 in /usr/openv/netbackup/bp.conf

I would then add VERBOSE to /usr/openv/volmgr/vm.conf

Create empty files called :

/usr/openv/volmgr/DRIVE_DEBUG and ROBOT_DEBUG

Create dir /usr/openv/volmgr/debug/robots and /usr/openv/volmgr/debug/tpcommand

Restart ltid

/usr/openv/volmgr/bin/stopltid, then to restart /usr/openv/olmgr/bin/ltid -v

Also, test using robtest to see if when a drive is placed in the drive , it shows up in vmopcmd output

  • Marianne's avatar
    Marianne
    Level 6
    8 years ago
    Have you checked and confirmed that all tape drives are visible and accessible at OS level?
    Please show us output of /usr/openv/volmgr/bin/scan

    If you have more than one media server, check on all of them.

    Please also check /var/log/messages for device-related errors.

    PS:
    Have you added VERBOSE entry to vm.conf and restarted ltid?
    Do this on all media servers to increase logging of device errors to OS system logs.
    • Marianne's avatar
      Marianne
      Level 6
      8 years ago
      Sorry - just had a look at the 2nd screenshot. We see 'robot operation failed'.

      Please use robtest to see if this tape can be loaded in a drive.
      Please copy the text in robtest utility and output of commands and post here.
      • girishnair1984's avatar
        girishnair1984
        Level 4
        8 years ago

        Hi

        We have only one tape drive connected to the dedicated master server. 

        I have run following commands 

        /usr/openv/volmgr/bin/vmps

        /usr/openv/volmgr/bin/vmoprcmd

        /usr/openv/volmgr/bin/vmoprcmd -hoststatus 

        and also perform robtest. The outpout/screenshots is attached .

        Thanks

        Girish