Trying to Upgrade clearwell from 7.1.2 to 7.1.3
Im trying to upgrade to 8.1.1 eventually but inorder to get there I need to go to 7.1.3 then to 8.1 etc.... My PROBLEM is that when I try the upgrade from 7.1.2 to 7.1.3 I click on the setup program for 7.1.3 and I get the following message right away. "MySQL 5.5.8 has been identified on the system. To successfully upgrade MySQL (part of Clearwell), you must run the installer under the same account that was originally used to install MySQL 5.5.8. Please login with the correct account before running the installation" So the problem is I dont know what account was used. Is there a force command to install/upgrade my version of 7.1.2 to 7.1.3. I have tried the following that someone had used to upgrade 7.1.3 to 7.1.4 and it worked but it did not work for my upgrade path and gave me same message regarding the need to login as account that origianlly insstalled software etc.. Tried this but still nothing.. ...\setup.exe /v"FORCEMYSQLUPGRADE=1" Not sure what do do now. We have searched the registry to see if we could determine a MySQL install instance but cant see to find it. Also there is no uninstall package for MySQL 5.5.8 in the control panel remove program section. MySQL is definitly on the system as I can login into it and get to the MySQL prompt via the command prompt. Any suggestions would be appreciated. Thanks
Clearwell 6.1 to 8.1 case migration
Is it possible to backup/archive cases in version 6.1, and restore them to a clearwell appliance running version 8.1? I know the upgrade path needs to go to 7.1.2 before you can go to 8.1, but I am not upgrading. I just want to backup cases and restore them. I am unclear as to whether or not it is possible to restore a case that was created in 6.1 to 8.1. Thank you!
Clearwell email proxy address
Hi, We have CLearwell 7.1.4 installed in our environment and per user is havingaround 100 proxy addresses of mailbox.Now requiremnt is user wants to display his atleast 60 email proxy addresses.I can achive this requirement If I set "esa.employmentmanager.max.emails=60" under Property Browser.. Please let me know how much is recommended figure for this property and what is the maximun figure which we can set here ?
