Forum Discussion
Hi Raj,
When a user selects the restored folder and attempts to delete the entire folder, or an individual item, the EV Outlook add-in will prompt the user with your yes/no question only if the user’s EV Desktop policy for Shortcut Deletion behavior is set to 'Both'. If this is set to 'Ask User' then a different prompt will occur that allows the user to determine whether they want to delete archived items and the shortcuts or only the shortcuts. The EV Add-in does not attempt to validate the folder location of a delete request; with the EV Desktop policy set to delete 'Both' when the user selects 'Yes' the EV Add-in sends a Delete request for each shortcut to the EV Server with the FolderID and the SavesetID contained within the EV Shortcut. In the case of your scenario the FolderID and SavesetID contained in the EV Shortcut(s) will be the same as those contained within the original location of the shortcuts in the Mailbox.
The most likely cause of the shortcut that you copied still working is that likely you have the Site policy to 'Enable recovery of user deleted items', what this means is that the Delete request from the EV Add-in deletes the item from the Index but the item will still exist in the Saveset table for the recovery period. Once that time frame has expired the original shortcut will no longer work.
To ensure that no archived items are deleted I would recommend changing the Shortcut Deletion policy to 'Ask user' across the board, if the 'Both' setting is a requirement for business operations then setting up the temporary policy as described above should work in the short term.
I wanted to make you aware of some new features in Enterprise Vault 10.0.4 that would make this a bit easier. As part of other retention enhancements each Archive within EV now has an option: ‘Allow deletion of archived items and of this archive’, which would allow you to temporarily prevent users from deleting items from their archive when a Mailbox restore operation is needed as you outlined. This setting can be controlled via the EV Management Shell, EVPM, and the properties of an Archive within the VAC; making it very easy to set and clear this option.
I hope this information, and the other replies, have answered your questions in this matter.
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