Hi,
clientlog usually doesn't show much details in that kind of situation as it is only logging the start of it.
Did you give UseRestrictedSecurity = 1 a try? We've sorted out a lot of client related issues with that so give it a try. Opening EVS in Outlook is usually treated a bit different than opening EVS in IE due to IE options / settings.
If this does not improve the situation you can also activate the verbose search logging to see some more details from the server side.
https://www.veritas.com/support/en_US/article.100014193
Regards
Marc
Thanks for the input.
We actually have UseRestrictedSecurity = 1 set already, no difference to the primary issue.
It now looks like our issue is not related to outlook directly.
Via browser we have been going to the search site in this format:
http://SiteName.FQDN/enterprisevault/search, however, via IE (chrome and Firefox ok), http://SiteName/enterprisevault/search returns an empty page (fiddler and IIS logs show 401's)
Our site name/alias is in shortname format (SiteName), not FQDN format (SiteName.domain.com). The site name is also in our Intranet zone (http://SiteName), as is *.domain.com (and IE page properties confirm intranet site).
We are stumped, we cant figure it out, the settings look fine so a new support case opened, hopefully we wouldnt be fobbed off like before.
Thanks again for the input we will report finding back here for others.
We are sorted for our browser issue (search using site name didn't return any content in IE) but are still having an issue in Outlook.
The IE issue was https://docs.microsoft.com/en-us/internet-explorer/ie11-deploy-guide/turn-on-enterprise-mode-and-use-a-site-list
Rem we were an 11.0.1 to 12 upgrade and at some stage previously we obviously felt we needed to use Enterprise mode.
