DA v9: Email attachments not exporting
Hello, A client is using Discovery Accelerator version 9 and is encountering the following problem: When exporting custodial mailboxes as PST files, email attachments over a certain size are not included within the resulting PST file export. There are only links to the email attachments within each individual email. The client looked at their Exchange server and exported the same PST file directly from Exchange, they encountered the same problem. So, I am thinking the root cause might be a policy setup in the Exchange environment and not DA? QUESTIONS: 1) What are the specific menu steps one may take to find email attachment policies currently in place, both within DA and Exchange? 2) Is one possible answer to restore large email attachments first before exporting PST files from DA? If yes, what tool (DA or Exchange) would be used to restore large email attachments? 3) Where are these large email attachments currently physically housed? Many thanks for your help and guidance.Solved1KViews0likes1Comment
Can you let me know if it is possible to search for a word in an email address in EV Discovery Accelerator?
Can you let me know if it is possible to search for a word in an email address in EV Discovery Accelerator? For example if we search for the word “boat” it should return emails send and received from, without the word being required in the subject or content * john.smith@boatshed.com.au * bob@boat.net.auSolved1.1KViews1like3Comments
Compliance Accelerator Export
I have a user who needs to export a selection of email for an auditor. That or provide them access to compliance accelerator to do their own review. I'd much rather just be able to export a collection of emails. Can anyone provide me some instruction for how to do that? We are using Enterprise Vault 9 and are journaling from a Domino server and use Lotus Notes for email. I spent about 30 minutes digging around in CA and couldn't figure out a way to do this.Solved539Views0likes2CommentsCompliance Accelerator cannot open attachments
When a CA user tries to open some attachments (not all) they recieve this error. It doesn't happen every time the user tries to open attachments but it happens enough to be an issue. I'm hoping someone can point me in the right direction. Failed to download attachment User:domain\user Customer:2 Server:localhost Domain:Accelerator Client Domain Stack: at Accelerator.Client.Review.ReviewPresenter.OnReadingPaneHyperlinkClicked(Uri uri) at Accelerator.Client.Review.ReviewPresenter.DoCommand(String commandName, Object commandArg) at Accelerator.Client.Review.ReviewPresenter.m_view_ViewCommand(Object sender, ReviewRoutedEventArgs e) at Accelerator.Client.Review.ReviewView.ReviewView_Review(Object sender, ReviewRoutedEventArgs e) Object reference not set to an instance of an object.: at Accelerator.Client.Review.NativeDownloadManager.DownloadOriginal(Int32 proxyID, ItemIDType itemIDType, Int64 itemID, Int32 attachmentID) at Accelerator.Client.Review.ReviewPresenter.OnReadingPaneHyperlinkClicked(Uri uri)Solved909Views0likes7CommentsCompliance Accelerator Random Results
I have someone who is complaining that Compliance Accelerator isn't showing all the results it should when they search for email. I was told by someone else that Compliance Accelerator is actually designed to only show a random sampling. That person told me they should use Discovery Accelerator. Now before I spend all afternoon installing Discovery Accelerator I was hoping to find out if there was a way for me to force Compliance Accelerator to NOT show random results but to actually show what was being searched for. Any help would be greatly appreciated.Solved1KViews0likes11CommentsMoving from domain to domain in EV - No. 2
This forum post is related to article: https://www-secure.symantec.com/connect/forums/moving-domain-domain-ev We are considering running a similar scenario. Questions: * Did the RegKey value change resolve the issue with Discovery Accelerator originally posted? * Does Discovery Accelerator maintain its "Chain of Custody" structure, Permissions, configurations, etc? * Will this process work if a "Trust" has not been established between two domains? (e.g. Moving from a LAB environment to Production) * Does anyone know if this type of implementation is supported by Symantec? Thanks for your help! Dennis STS Symantec Enterprise Vault 2007 STS Symantec Enterprise Vault 8.0 for Exchange STS Symantec Enterprise Vault 9.0 for Exchange368Views0likes0Comments
Help needed for Compliance Accelerator searches
Can someone help me with the below issue. We recently upgraded our vault servers and CA and DA servers to version 8.0 SP5. After the upgrade we are seeing issues in the CA searches. The error says the index may have failed, but when we run a search for failed or rebuilding Index volumes, the search returns No Index found. Need to know if there is any other issue with this or can something else be done for searches to work again.Solved853Views0likes5Commentsabout discovery accelerator
hi, can somebody please help me with discovery accelerator. i need to extract all mail items, both sent and received,of one user who is enabled for journaling using the discovery accelerator. i need to export it to a pst. i am in very urgent for this. please help and do the needful. - rgds, guru.Solved1.6KViews0likes6Comments