Shortcut deletion not working
Hi, We are facing issue with shortcut deletion for most of the mailboxes in our exchange environment. There is no issue with the daily archive task but it seems that the shortcut deletion constantly showing 0 result despite we have defined the settings to remove shortcuts older that 12 months/1 year. Technically, if most of the mailboxes always has items getting archive on a daily basis, shortcut deletion should be happening as well for those accounts that been with us for more than a year. I have attached 1 affected user mailbox screenshot which still showing email shortcuts back in 2017/2016 in his/her mailbox on outlook. Tried running shortcut process job manually also return with 0 results. Checking if anyone has any idea what could be the issue? Our current EV is running on 12.2.0.1437
Shortcut removal
I am trying to remove all shortcuts for a mailbox. Yesterday I set up a new provisioning group and mailbox policy to remove shortcuts after 1 day. I also stopped archiving with shortcuts. However in 3 mailboxes I have tested there are all shortcuts remaining on the archiving report. However there are no shortcuts that I can find in the mailboxes themselves. Any ideas why the report might show there are 751 shortcuts but none exist in the mailbox?
