EV discovery accelerator
Hi All, kindly i need your help, i installed EV discovery accelerator 11, but am not able to connect tohttp://localhost/evbaadmin/, it give me the below error "You are viewing this site without administrator privileges. Run the browser as an Administrator and ensure 'Anonymous Authentication' is disabled for this web site." i gave all the permissions on ISS but still the same problem kindly your advice regards,Solved3.5KViews0likes14Comments
DA 11 no customer database update
Unfortunately I did not follow these instructions from the beginning. So I started to install a dedicated EV 11 server from the install media by using the install wizard. This server came on top to our 3 server environment with EV 10 (plus additional SQL server), where each server got a dedicated task. One for FSA, one for indexing, one for archiving. In general I wouldn't mix up the EV versions, but as the DA server holds non of the above mentioned services and we are going to upgrade to EV 11 in the near future I decided to install the EV11 basics with DA 11 Then I followed the instructions here above and I could go through it smoothly. I could successfully create a customer database, but interestingly the database is not able to update. Error message in evbaadmin: ExecuteNonQuery requires an open and available Connection. The connection's current state is closed. Event ID 59: APP ATM - Failed to update database. System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart) at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options) at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.SqlClient.SqlConnection.Open() at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN)Solved2.8KViews0likes7Comments
No Vaults in Discovery Accelerator
Hallo everyone, I can't create cased in DA. It can't find any Vault Stores. If I try to synchronise manually I get two Error Events in the Event log: EventID: 302: APP AT - Customer ID: 3 - An Error has occured when inserting Site to be search on. System.Runtime.InteropServices.COMException (0x8007007F): Retrieving the COM class factory for component with CLSID {4EC6FF78-C97A-11D1-90E0-0000F879BE6A} failed due to the following error: 8007007f. at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(RuntimeType objectType) at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(Type objectType) at System.Runtime.Remoting.Activation.ActivationServices.CreateInstance(Type serverType) at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(Type serverType, Object[] props, Boolean bNewObj) at KVS.Accelerator.Search.RetentionCategories.UpdateSites() as well as Event ID: 451: APP AT - Customer ID: 3 - An Error has occured when inserting Site to be search on. System.Runtime.InteropServices.COMException (0x8007007F): Retrieving the COM class factory for component with CLSID {4EC6FF78-C97A-11D1-90E0-0000F879BE6A} failed due to the following error: 8007007f. at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(RuntimeType objectType) at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(Type objectType) at System.Runtime.Remoting.Activation.ActivationServices.CreateInstance(Type serverType) at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(Type serverType, Object[] props, Boolean bNewObj) at KVS.Accelerator.Application.VaultStores.SynchronizeSites(String directoryMachine, ManualResetEvent stopEvent) Any Ideas on thatone? I already reinstalled AD, restartet the Service, IIS, the Server :) everything without any changes. Thank you in advanced MartinSolved2.6KViews3likes18Comments
journal archive email format and dlp issue
We exported the email from jorunal archive from DA as pst then convert to eml which will be scanned by Symantec DLP Network monitor, howerver the incident created no email address only sender name or recipent name. The quesiton is when EV archived the email, which format it archived? Does it include the address or only name? From DA, there is an option to enable show the email address. See this KB:http://www.symantec.com/docs/TECH166289 Thanks.Solved2.5KViews0likes10Comments
DA performance issues - recommendation
Hi Running EV/CA/DA 9.0.2 Havea single EV SQL server, and a single CA/DA SQL server. SQL servers are 2008 R2 VMs, 4 CPU with 32GB of RAM. Planning on upping CPUs to 8GB. We've had some performance issues recently in the environmnent around CA and DA, mainly due to a recent 10-fold increase in DA usage, with massive searches, acceptances, legal holds, etc. We went from 7 million messages searched for in Feb to 100 million messages searched for in Mar, and some of these massive searches were accepted, put on legal hold etc. DA database size went from 200GB in early Mar, to 500GB in late Mar, now around 385GB. CA database is fairly constant around 68GB. Question 1 - what reduces DA database size? Deleting cases? Taking legal holds off? Other than not increasing DA usage 10-fold and being mindful of massive legal holds, etc., I am wondering what to do to improve performance, outside of the standard tech docs such as http://www.symantec.com/business/support/index?page=content&id=TECH63230 With a DA database of 500GB, maintenance is very time consuming with the time needed for SQL dumps, index reorgs, etc. DA10 SQL best practise guide states: You may need to roll over customer databases to remain within the available storage capacity. The database storage requirements are high. To reduce storage costs, you may want to roll over the database periodically to a new customer database (that is, create all new cases in a new database), and then archive the old database when it is no longer active. Alternatively, you can move the old customer database to slower storage and disable the associated Discovery Accelerator customer tasks. This would allow the customer database to be brought online quickly. Question 2 - at what point should database be rolled over? My understanding is that there isn't a real way to "close" or "archive" a DA customer database. The best approach is to stop any activity in it (e.g. scheduled searches) and advise users to use a new database. What does disabling the DA customer task do? Does that make the database inaccessible to end users? The "Co-locating multiple customer databases" section says it may pay to split DBs between different SQL servers, but doesn't give much guidelines around at what point this should be done. Question 3 - "Additional customer databases may create an impact at the Discovery Accelerator server and the underlying Enterprise Vault infrastructure, which needs to be considered before implementation" - what sort of impact? Is this if multiple customer databases are created on a single SQL server instead of multiple servers? Any advice appreciated. Thanks.Solved2.3KViews1like14Comments
Discovery Accelerator Manager Web site Exception 'System.Web.HttpUnhandledException'
After installing Enterprsie Vault 8SP4 with Discovery Accelerator on the same server and SQL on a dedicated, I created a new Customer at the Discovery Accelerator Manager Web site http://localhost/evbaadmin/. After creating the new customer, restart iExplorer and reopening the Discovery Accelerator Manager Web site I get the Exception 'System.Web.HttpUnhandledException' on the site (more exception information see Attachement). The "Server" field is empty and it is not possilble to put a server name in. TheDiscovery Accelerator Client on a XP client is not able to connect the DA Server because "The server is not configured, please try again later". I'm new with EV and DA. What can I ckeck to fix the exception? Thanks MichaelSolved2.2KViews0likes9Comments
Discovery Accelerator Database Connectivity Issue
I have an issue with an EV 9 environment. The client migrated databases to another SQL server over the weekend, and while the EV servers have been reconfigured without an issue, I have a problem with the Discovery Accelerator server. Firstly I could not connect to the EVBAAdmin webpage so I followed the link below and did a repair and specified the new server containing the configuration database and was able to access the webpage. http://www.symantec.com/business/support/index?page=content&id=TECH70281 After doing that, when I open up the DA client, the server is set to localhost, soI changed that to the SQL server and I got the following error: A problem occured while retrieving the list of instances from server 'SQLServer'. The Accelerator service is either not runing or the server could not be contacted. There are no servers available at the moment, please try again later. I have tried to create a new customer which was successful in the EVBAAdmin website, I can ping the SQL server and the EV servers are able to connect to it fine. The accelerator service is running and has been restarted a few times. The last error to be logged was for the licence as below, however I uploaded that and since then there have been no further errors logged. I have done some searching on the issue but haven't come up with much. Any help will be appreciated.Solved2.2KViews0likes8CommentsDiscovery Accelerator Preview Pane Error Customer ID: 6
Hello Guys! I'm getting the following error when i am trying to view de archive item in the preview pane when using Discovery Accelerator search. "Cannot retrieve the item Report this error to your system administrator An internal failure occurred. Internal Error: No Such interface supported [0x80004002]'. In DA Server Event Log i found this entry: Event ID:375 Event Type:Error Event Source:Accelerator Service Processor Description: APP AS - Customer ID: 6 - An Error has occured when retrieving Item SaveSetID: 201003128422585~200710171533360000~Z~D0122FE12EB38AD3E8F72CF0B0729861 VaultID: 1E8F490E0E9175E44967B50F893BF4AC81110000EVSERVER Format: XML sAttachmentID: 0. System.Runtime.InteropServices.COMException (0x80040306): An internal failure occurred. Internal Error: 'No such interface supported [0x80004002]'. at KVS.Common.VaultItem.Item.CallEcmAPI(String sSaveSetID, String sVaultID, String sAttachmentID, String sFormat) at KVS.Common.VaultItem.Item.GetEcmArchivedItem(String sSaveSetID, String sVaultID, String sAttachmentID, String sFormat) at KVS.Common.VaultItem.Item.GetItemFromECM(String itemID, String sSaveSetID, String sAttachmentID, String sFormat, String sVaultID, MessageType msgType) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. My infrastructure is: - DA Server 8 SP3: Virtual Vmware WIndows Server 2003 R2 Standard 32 Bit - Evault Server 8 SP3: Physical Windows Server 2003 R2 Standard 64 bit. - SQL Server: Physical Windows Server 2003 R2 Standard 64 bit Just for test, when i installed the DA on the Evault Server and i connect to this DA Server everything works fine. I also try reinstalling the IIS Server on EVAULT Server and doesn't work. Thanks a lotin advance.Solved2.1KViews0likes14CommentsDiscovery Accelerator 10.4 client failing after upgrade
First had the issue with installing, but go around that following the command line install method here. https://www-secure.symantec.com/connect/forums/accelerator-install-requires-uac-be-turned Once that is done, the client installs without issue. However, once the client is started - it sees the instance it needs to talk to, but upon attempting to connect it fails and closes out the client. This error is seen in the application log. Faulting application name: AcceleratorClient.exe, version: 10.0.4.1060, time stamp: 0x51d5b819 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe053534f Fault offset: 0x0000c42d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 That points to this document http://www.symantec.com/business/support/index?page=content&id=TECH214055&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1427732213471AVKTeZLwnn27Lme8MkQbNYgnG25OIJPIh4DEt However, 3 installs and even turning of UAC later I'm still at the same place. Any help?Solved2.1KViews0likes11Comments
DA Client 10: Cannot search archive as directory recovery is unavailable
Community, I apologize if this is something simple, but I am having difficulty conducing a search in DA. I have a Case created, and when I specify a search, the search status errors with "Cannot search archive as directory recovery is unavailable". I also have an event in the EV event logs: APP AT - Customer ID:8 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server:1 (8) Vault ID: 1835 Number of tries: 5 Cause:Cannot search archive as directory recovery is unavailable Any help would be greatly appreciated. Thank you!Solved2KViews0likes12Comments