Profile Synchronization only syncs few users and groups in CA 10.0
Active Directory Profile Synchronization is set to Automatically synchronize users and groups. All groups get synced, LAst synchronized date: Shows latest date (Search whole tree is checked) However only few users ~700 gets synced (Sync Date: show today's date and time). Total number of users is 10,000. Not a big volume and the interval between each sync is 8 hours. There are no event errors. No errors in DTrace. Seems the last time users were synced was Sync Date: 1/17/2014. Checked all Firewall rules and AD ports. Looks good and available on CA server. Any help is greatly appreciated.Solved4.5KViews0likes5CommentsDA 11 no customer database update
Unfortunately I did not follow these instructions from the beginning. So I started to install a dedicated EV 11 server from the install media by using the install wizard. This server came on top to our 3 server environment with EV 10 (plus additional SQL server), where each server got a dedicated task. One for FSA, one for indexing, one for archiving. In general I wouldn't mix up the EV versions, but as the DA server holds non of the above mentioned services and we are going to upgrade to EV 11 in the near future I decided to install the EV11 basics with DA 11 Then I followed the instructions here above and I could go through it smoothly. I could successfully create a customer database, but interestingly the database is not able to update. Error message in evbaadmin: ExecuteNonQuery requires an open and available Connection. The connection's current state is closed. Event ID 59: APP ATM - Failed to update database. System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart) at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options) at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.SqlClient.SqlConnection.Open() at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN)Solved2.9KViews0likes7Comments
CA Database Schema - SQL Querying
Hi there - I am currently looking to build some custom SQL queries against the CA database but am struggling to understand the various tables and their relationships. Is anyone aware of where I can find a data relationship diagram, CA data model schema, or data dictionary to assist? As a temporary option, I am looking at the IntDiscoveredItems table which I understand are similar to the alerts produced when certain hotwords are hit. However I am unsure how to link this table back to the IntHotwordID table? Any help is much appreciated.1.6KViews0likes2Comments
EV discovery accelerator
Hi All, kindly i need your help, i installed EV discovery accelerator 11, but am not able to connect to http://localhost/evbaadmin/, it give me the below error "You are viewing this site without administrator privileges. Run the browser as an Administrator and ensure 'Anonymous Authentication' is disabled for this web site." i gave all the permissions on ISS but still the same problem kindly your advice regards,Solved3.6KViews0likes14Comments
Access to research folder of ex-employee
Hi, One of user needs to access a research folder created by co-worker who already left the company.Even with administrator permission, we are not able to access the role assignment tab to change the permission.As far as I know, only the folder owner can change the permission.But in our case, since the folder owner already left the company, we are left with no option. Is there anyway to achieve this or does this require an enhancement from symantec?Solved2.4KViews1like3CommentsDiscovery Accelerator 8 Search
Hello, I have to search and export all of a users email, xyz@abc.com, emails for the last 5 years but exclude about 40 names and domains from this search. Anyone know if there is a limit to how many names you can exclude from a search? I don't have analyics enabled and wonder if that is the best method to be doing this? I ran the following search but did not get any hits. xyz@abc.com -domain1 - domain2 - domain3...etc Suggestions?Solved1KViews0likes2Comments
Discovery Accelerator Not Properly Finding Archived Emails.
Previously working Enterprise Vault 10 on Windows 2012 - We have an issue with at least two users where when we search for emails, Discovery Accelerator is skipping several months or not finding emails at all then must reboot the Discovery and EV server. (We are journaling.) For example, b/w two dates, there are several months missing. If I search 1/2014 - 5/2015, accept / export the results and view the emails, we might be missing emails from 10/2014 - 4/2015. The results are really inconsistent with different hit values after doing the same searches. Could anyone provide any insight to how to start to troubleshoot this issue? There are two error messages I notice during this process: 1. (When selecting the user) "Some custodians do not have values for Primary attribute".......... (Yes - Symantec's answer is to upgrade everything) 2. Event log errors, missing emails: APP AT - Customer ID: 2 - Warning: Some items could not be searched: Archive: 'Journal Archive' ID: 1FA042CB64BA9B64591527A429C9AE9541110000houevault Index Volume: 2619 Search ID: 264 Description: Items or content missing from the index Reason: Items or content missing from the index Stack: 3. Event log errors after we start getting 0 hits: APP AT - Customer ID: 2 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server: 1 (7) Vault ID: 9992 Number of tries: 5 Cause:Index Search failed: APP AT - Customer ID: 2 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server: 1 (7) Vault ID: 9992 Number of tries: 5 Cause:Index Search failed: APP AT - Customer ID: 2 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server: 1 (7) Vault ID: 9992 Number of tries: 5 Cause:Index Search failed: APP AT - Customer ID: 2 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server: 1 (7) Vault ID: 9992 Number of tries: 5 Cause:Index Search failed: %1 Index: %3 Internal reference: %2 (0xc0041c0e) Index: %3 Internal reference: %2 (0xc0041c0e) Index: %3 Internal reference: %2 (0xc0041c0e) Index: %3 Internal reference: %2 (0xc0041c0e) Index Search failed: Index Search failed: Index: Internal reference: (0xc0041c0e) Index: 1FA042CB64BA9B64591527A429C9AE9541110000houevault/VolumeSet:1796 Internal reference: SRCI ThanksSolved1.4KViews0likes1Comment
Discovery Accelerator 10.4 client failing after upgrade
First had the issue with installing, but go around that following the command line install method here. https://www-secure.symantec.com/connect/forums/accelerator-install-requires-uac-be-turned Once that is done, the client installs without issue. However, once the client is started - it sees the instance it needs to talk to, but upon attempting to connect it fails and closes out the client. This error is seen in the application log. Faulting application name: AcceleratorClient.exe, version: 10.0.4.1060, time stamp: 0x51d5b819 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe053534f Fault offset: 0x0000c42d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 That points to this document http://www.symantec.com/business/support/index?page=content&id=TECH214055&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1427732213471AVKTeZLwnn27Lme8MkQbNYgnG25OIJPIh4DEt However, 3 installs and even turning of UAC later I'm still at the same place. Any help?Solved2.1KViews0likes11Comments
