Forum Discussion

Hakeem's avatar
Hakeem
Level 4
7 years ago

VM Backup

Hello, I have an issue while backing up a virtual machine. As well do I need a license ?   12/02/2017 13:03:59 - Info nbjm (pid=2656) starting backup job (jobid=354089) for...
7.7
NetBackup
VM backup
Windows Server 2008 R2
  • Marianne's avatar
    Marianne
    7 years ago

    Again - if you can choose VMware policy type, then you are licensed.

    The error (Error opening snapshot disk ... ) has nothing to do with license. 
    The issue is that snapshot cannot be taken using ANY of the available transport modes: 
    san, hotadd, nbd, nbdssl.

    Your policy name looks like this is a test, right?

    Please start at the beginning and tell us about your environment:
    Is W2012 server your master and also media server? Physical or virtual?
    Exact NBU 7.7 version?
    Which VMware/vCenter version?
    Did you verify necessary open ports for VMware backups?
    Did you verify sufficient permissions for the VM credentials that you provided?
    Which type of datastores?
    Have you tried to take a snapshot from within VMware? What is the result?

    PS:
    In future, please post text rather than a screenshot. 
    You can always replace hostnames with 'master', client', 'VM' etc.

Marianne's avatar
Marianne
Level 6

Again - if you can choose VMware policy type, then you are licensed.

The error (Error opening snapshot disk ... ) has nothing to do with license. 
The issue is that snapshot cannot be taken using ANY of the available transport modes: 
san, hotadd, nbd, nbdssl.

Your policy name looks like this is a test, right?

Please start at the beginning and tell us about your environment:
Is W2012 server your master and also media server? Physical or virtual?
Exact NBU 7.7 version?
Which VMware/vCenter version?
Did you verify necessary open ports for VMware backups?
Did you verify sufficient permissions for the VM credentials that you provided?
Which type of datastores?
Have you tried to take a snapshot from within VMware? What is the result?

PS:
In future, please post text rather than a screenshot. 
You can always replace hostnames with 'master', client', 'VM' etc.

Hakeem's avatar
Hakeem
Level 4
7 years ago

Ok , Yes this is Test Policy

OS is Server 2008 R2 Physical Server (Master and Media Same server)

NB is version 7.7

VMware/vCenter version 6.0

How to verify necessary open ports for VMware backups?

Did you verify sufficient permissions for the VM credentials that you provided? = Yes as well used differrent accounts as Admin

Which type of datastores = We use HP 3 PAR as SAN Storages.

Have you tried to take a snapshot from within VMware? What is the result= Sucessful

Thanks

  • Marianne's avatar
    Marianne
    Level 6
    7 years ago

    VMware port requirements are documented in NetBackup Network Ports Reference Guide   under this topic: NetBackup VMware ports

    To troubleshoot snapshot errors, you need these log folders on the Backup host:  bpfis and VxMS.
    Please see the Troubleshoot section of NetBackup for VMware Administrator's Guide  for details.

    If you want us to assist with reading logs, please copy to .txt files (e.g. bpfis.txt) and upload as attachments. 

     

    • Michal_Mikulik1's avatar
      Michal_Mikulik1
      Moderator
      7 years ago

      Hello,

      when no transport mode can be used, then usually missing connectivity is the cause.

      Verify a connection from Master/Media Server to ESX host(s), on port 902.

      regards

      michal

      • Hakeem's avatar
        Hakeem
        Level 4
        7 years ago

        Hello,

        Connection failed using that port from NBMS.

        thanks

        Hakeem