Just wondered if you had any further questions and/or issues that still needed addressing?
I was unable to apply the SP4 update as it gave me an error. So I raised a support ticket however I was told that SSR 2013R2 was no longer supported. Which is a shame as I have not got the time to look to implementing a major Product level upgrade such as VSR 16 or 18.
What error do you see when trying to install SP4?
This patch cannot be installed on this computer. Please contact Symantec Customer Support for more information.
I am running Symantec_system_Recovery _11.1_SP4_Patch_64 which has a size 229,114 KB
Can you confirm the exact version of System Recovery that is installed on the machine where you tried to update to SP4. Go to Help/About and in there it will show the version information - please don't provide a complete screenshot of this as it will expose your license key to others.
The Management Console is showing version 7.5.3153. In Add remove programs under control panel it shows version 11.1.2.0 for the Plug-In and Platform and Solution is 8.1.6012.0
I'm talking about the version of System Recovery itself, nothing to do with the Management Solution here ...
System Recovery should also be shown in add/remove programs.
