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Nene's avatar
Nene
Level 6
10 years ago

Backup Exec 3600 R3 appliance not displaying BE 2014 SP2

Hello People,

I am back with my queries. lol

I need some help as usual.

I updated the Backup Exec 3600 R3 appliance with 2014 SP2 from Liveupdate.

I update the servers from the BE console. yet i get that the servers are running a different version of BE Remote Agent.

I can't see any information on the appliance for SP2 with version number 14.1.Rev 1786.1093.

The beremote on the servers all show version number 14.1.Rev 1786

Checking updates from the Appliance using the browser install updates says there is no update available.

I have restarted the appliance 2ice.

Please help.

 

Agents
Backup and Recovery
Backup Exec 3600 Appliance
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    10 years ago

    ...you will need to log a call with Symantec around this:

    http://www.symantec.com/business/support/index?page=content&id=TECH186813

    Thanks!

  • Nene's avatar
    Nene
    10 years ago

    Hi Craig,

    Contacted support and have manually installed the BE 2014 SP2.

    Updated the servers and all i need is to restart at COB.

    I really appreciate.

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  • Nene's avatar
    Nene
    Level 6
    10 years ago

    Hi Craig,

    Contacted support and have manually installed the BE 2014 SP2.

    Updated the servers and all i need is to restart at COB.

    I really appreciate.

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...do not run a BEDB repair using BEutility unless specifically instructed? Since when?

    This has been advised for years now as all it does is fix issues that may exist. Done this so often I forgot how many times and never had data loss or BEDB corruption.

    It's even advised by Symantec employees on this forum without checking any logs...

    Thanks!

  • BackupBjoern's avatar
    BackupBjoern
    Level 4
    10 years ago

    Hi Nene,

    You can not install SP2 from LiveUpdate as it is not on LiveUpdate yet.

    Do not install SP2 or any fixes or patches directly on the appliance. Only and always use the update feature in the WebUI!

    Do not run BEDB repairs unless specifically instructed to or have a specific and clearly identified issue whene the instruction is to do a repair. This goes for any BE repairs!!

     

     

  • Nene's avatar
    Nene
    Level 6
    10 years ago

    Hi Craig,

    I guess i have to contact support on this.

    I will get back to you on the outcome.

    Thank you for your help.

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...you will need to log a call with Symantec around this:

    http://www.symantec.com/business/support/index?page=content&id=TECH186813

    Thanks!

  • Nene's avatar
    Nene
    Level 6
    10 years ago

    Hi Craig,

    I have run the repair and restarted the appliance, but still the same issue.

    I am downloading the SP2, how fdo i manually installit on the Backup Exec appliance?

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...then consider doing the database repair using BEutility.exe

  • Nene's avatar
    Nene
    Level 6
    10 years ago

    Hi Craig,

    I have not run the SP2 manually

     i can't run any installation on the Backup Exec 3600 appliance

    to copy any file of folder i have to open the share from another machine

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...have you tried to install SP2 manually?

    Otherwise open up BEutility.exe and run a repair of the BEDB, and then check again.

    Thanks!