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Nene's avatar
Nene
Level 6
10 years ago

Backup Exec 3600 R3 appliance not displaying BE 2014 SP2

Hello People,

I am back with my queries. lol

I need some help as usual.

I updated the Backup Exec 3600 R3 appliance with 2014 SP2 from Liveupdate.

I update the servers from the BE console. yet i get that the servers are running a different version of BE Remote Agent.

I can't see any information on the appliance for SP2 with version number 14.1.Rev 1786.1093.

The beremote on the servers all show version number 14.1.Rev 1786

Checking updates from the Appliance using the browser install updates says there is no update available.

I have restarted the appliance 2ice.

Please help.

 

Agents
Backup and Recovery
Backup Exec 3600 Appliance
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    10 years ago

    ...you will need to log a call with Symantec around this:

    http://www.symantec.com/business/support/index?page=content&id=TECH186813

    Thanks!

  • Nene's avatar
    Nene
    10 years ago

    Hi Craig,

    Contacted support and have manually installed the BE 2014 SP2.

    Updated the servers and all i need is to restart at COB.

    I really appreciate.

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  • Nene's avatar
    Nene
    Level 6
    10 years ago

    hi BackupBjoern,

    Are you saying the installation of SP2 on the BE 2014 is not advisable?

    remember i already installed it.

  • maurijo's avatar
    maurijo
    Level 6
    10 years ago

    Yes please keep us up to date on this, we have a customer waiting for the fixes inside SP2.

  • BackupBjoern's avatar
    BackupBjoern
    Level 4
    10 years ago

    Hello,

    Yes, there are no updates at present on LU for BE2014, appliance/not appliance.

    Wait for when the update is available on LU and do not run a manual install of SP2.

    I will post here when it is avaialbe and it is soon forthcomming!

  • kroligoff1's avatar
    kroligoff1
    Level 3
    10 years ago

    Good Day!

    I try checking update for my 3600 appliance, but WebUI in log file:

    Checking for an update to the following product: Backup Exec X64, Version: 14.1.1786.0
    There are no updates available for this product.

    And not found SP2 for Backup Exec.

    How install product update to SP2 over WebUI?

    Need Wait?

  • BackupBjoern's avatar
    BackupBjoern
    Level 4
    10 years ago

    HI Nene,

    The update from the WebUI would not work as SP2 is not on LiveUpdate yet. Where you need to check that it is displayed is in the Installed Updates tab in the WebUI. If this is not listed there it may either a. download and apply SP2 again when it indeed is on LiveUpdate b. the LiveUpdate using the WebUI will stop working.

  • Nene's avatar
    Nene
    Level 6
    10 years ago

    Hi BB,

    I am most greatful for this concern.

    The update from the WebUI was not working. Liveupdate actually showed that it updated and i was wondering y it was not displaying.

    I have it displaying now on the media server and the beremote on the servers.

    Thank you.

  • BackupBjoern's avatar
    BackupBjoern
    Level 4
    10 years ago

    Hi Nene,

    If you in the WebUI go to installed updates and scroll down, does it show SP2 as installed for Backup Exec? It most likley will and it should then be ok. What we have seen is that if an update is installed outside of using the WebUI, especially with R2, next time when you do updates and then are using the WebUI this update will fail. So rule of thumb, always use the WebUI for updates. Unless there is something critical that must be fixed as that will then be more important than any potential minor side effects.

  • Nene's avatar
    Nene
    Level 6
    10 years ago

    Hi BackupBjoern,

    Just to add, the media server and a few of the virtual machines all display SP2.

    A test backup will be run to confirm all I needed the SP2 for are fine.

    Thank you for the information. Its nice to know you responded to my call for support

  • Nene's avatar
    Nene
    Level 6
    10 years ago

    Hi BackupBjoern,

    I just finished with support via call and webex and the SP2 was manually installed.

    Though i was initially informed not to install the SP2 on the appliance.

    What will be the effect if it is installed on the BE appliance?