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Maths911's avatar
Maths911
Level 2
10 years ago

Backup Exec appliance 3600 server Lockup/Freeze

 Hello,
 
 
 
I am having an issue with backup exec for a while and no one has been able to help me yet with it.
 Our media server keep locking 3-4times a week, when that does occurs:
 
- Can't remote in using the remote application shortcut
 - Can't remote in using power shell
 - We receive no more email
 - Can't connect on the appliance webpage to launch a reboot
 - On the console, i can move the mouse, but can't do a CTRL+ALT+DEL it is froze up there..
 - When i reboot the server, there's no evenid beetween the time it has froze up and the reboot time
 - I had this issue with Backup Exec 2012 SP4, i upgraded last week to Backup Exec 2014 and it still happening 3-4x times a week
 - It does occurs while jobs are running, but thats all i know
 
The only thing that fix the problem is to hard reset the server, and it is fixed until 1-2days later it lockup again
 
I opened a case with Symantec: CaseID: 07348134
 
 
 
I am scratching my head over this for months, please help me out with this!!!
 
thanks

 

Backup and Recovery
Backup Exec 3600 Appliance
Error messages
Troubleshooting
Windows Server (2003-2008)

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  • BackupBjoern's avatar
    BackupBjoern
    Level 4
    10 years ago

    You probably got this problem

    http://www.symantec.com/business/support/index?page=content&id=TECH209119

    With SP1 we have a good workaround for this (not the one currenty in the TN, it will be updated shortly) and it will then not have these lockups. Please do not do repair installs of BE without knowing more of the root cause and definately not on the appliance.

  • Fergieman's avatar
    Fergieman
    Level 4
    10 years ago

    I have this problem. I have 2 appliances and nearly once a week the servers will hang up and freeze.

    I can still ping the boxes but I cannot remote desktop to it. 

    I need to go into my comms room and power off the server and reboot.

    I'm spending some much administration time on the hardware and servers of backups that I'm seriosuly considering dumping this solution for something much more reliable. 

  • maurijo's avatar
    maurijo
    Level 6
    10 years ago

    I would blame this to hardware being faulty and not software?

  • mcushman's avatar
    mcushman
    Level 2
    10 years ago

    Maths911, did you ever come to a resolution on this?

     

    I am having the same issue and have not come to a resolution yet either....