Hi,
I updated my appliance to version 3600.R3. After the update I can see a large amount of log files in the directory "C:\Users\All Users\Symantec\telemetry\".
My appliance is not connected to the Internet - how to turn off the collection of these data.
Thanks ...
Since your appliance is not connected to the Internet, disable the Call Home feature. See this document
http://www.symantec.com/docs/HOWTO77254
You can then delete the accumulated logs.
Hi there,
best bet is to open a case with Symantec themselves. The appliance is locked down, and if you delete those files you might end up breaking something along the line.
Thanks!
I think there is a HW problem on the appliance and you have not configured call home so it can upload the logs and then purge them, or you have configured call home but have also a connectivey problem. In any way, as Craig said, you need to contact support. Pls let me know the case numnber when done.
Since your appliance is not connected to the Internet, disable the Call Home feature. See this document
http://www.symantec.com/docs/HOWTO77254
You can then delete the accumulated logs.
The document fully solve the problem.
Thanks...
By just turning this off and deleting the files you are only dealing with the symptoms of your problem. It is always recommended to use Call Home and i think you have a failure on your appliance that may make it not work any longer in the near future. Please call support so you can have the fault analyzed.
