Forum Discussion
Because the problem with Support at Symantec and other organizations is they only see things in black and white, and to some degree this forum does it too... I think this is a cultural thing for many since much of the support is out of the country, and many support personnel here on this forum, don't always register as a "Symantec Employee."
- As a customer you want to backcup Paradox.
- Symantec says they have no agent for Paradox and it's not supported
- You as customer are left scratching your head and angry at the response with no recourse.
This is the WRONG approach to providing a solution. The correct answer is that there isn't an agent that is compatible with taking a live/hot Db backup. However, there are flat file backupss that can be done if you can dump the database manually. Or see the application vendor for guidelines on backup options.
Another example is where you want to do DR testing. You want to recover IDR from physical to virtual machines. Whoa, hold on there, that is NOT supported screams the Symantec technician! However, since Vmware's hardware template is based on decades old Intel 440BX and similar chipsets, odds are is that it works just never tested and certified. Hardware detection will work, and only needed things are installing vid and network drivers again via VMware tools. Granted IDR sucks, but it has it's use cases if you want to work through getting it working.
So the issue at hand in many vendor support organizations, this forum by many "trusted advisors," etc is they read off a book, KB article, or what their cubicle mate told them they heard from their cousin's uncle that X is the only way to do this, and any other way is futile or not supported.
Not supported, doesn't work, and not tested are all different things with different meanings. Were here to provide solutions and workarounds.
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