Hello,
I'm trying to backup SQL databases on a Windows 2012 R2 server box that is running on VMware 5.1 but run into job exceptions every time. The exceptions are below. The VM itself is backed up so I can do full disk restores but none of the SQL databases are backing up. Credentials test successfully on this box so I'm not sure what else to check to resolve this issue, any help would be greatly appreciated.
A few reasons this can occur if any of the databases dismounted, if the remote agent is not installed on the virtual machine, or if the remote agent service is stopped
Edited: adding https://support.symantec.com/en_US/article.howto74443.html
Does the BE account have "sa" / "sysadmin" rights to the SQL DBs ?
The remote agent is installed but it won't start up. I've uninstalled and reinstalled the agent but I receive the following error when I try to start the service. "Error 1053: The service did not respond to the start or control request in a timely fashion." I did a manual install on the server this tme rather than pushing the agent out, any suggestions on what I could try next? Thank you.
You should check the eventlog to see what are the error messages pertaining to the BE remote agent service.
Event ID 7009 A timeout was reached (30000 milliseconds) while waiting for the Symantec VSS Provider service to connect.
Event ID 7000 The Symantec VSS Provider service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
I've disabling on-access scanning in Sophos and uninstalled/reinstalled the agent but am still running into the same error messages.
try rebooting the server.Rebooting often clears up these types of errors
Would you attach or PM the entire Application and System event logs from the affected VM ? Thanks.
PM sent.
The system was rebooted after every agent uninstall/reinstall.
