Forum Discussion

PRR's avatar
PRR
Level 3
13 years ago

Backup Exec Server service stopping automatically.

I am having issues with my Backup Exec and Remote Agent setup. I have an Windows XP machine with Backup Exec 2010, which connects through a local area network to a Server 2003 (R2) machine which ho...
2010
Backing Up
Backup and Recovery
Backup Exec
Backup Exec (media server only)
  • PRR's avatar
    PRR
    13 years ago

    Hello folks, very sorry for the incredibly late conclusion of this. Have been using a basic BAT copy as a temporary backup onto an ExtHDD. Think it's likely an actual tape drive fault, as it's started throwing up errors, and not loading Media Libraries correctly in Computer Management and so on recently, we're going to get that replaced. Thanks for taking a look into the issue and such, but I'm really starting to think it's a device fault over BackupExec.

    Thanks very-many.

PRR's avatar
PRR
Level 3
13 years ago

Hello there and thanks for all help so far.

A bit of progress: after following the above post by VJware, I'm now getting an error in the Application log error whenever I try to start the Backup Exec Server service (all other services up to that point start okay):

 

Event ID: 57806
"The Backup Exec service 'Backup Exec Server' failed to start because it uses a Windows Server account that does not have the following necessary privileges: 
Create a Token Object 
 
 Ensure that you are logged on with an account that has administrative privileges. Then, click Tools > Backup Exec Services > Services credentials. If you cannot access the Administration Console, on the Connect to Media Server screen, click Services > Services credentials.  Change the service account information so that it has administrative privileges, and then restart the Backup Exec service."
 
And this immediately after:
 
Event ID: 57802
"The Backup Exec Server Service did not start.  An internal error (10) occurred in object 13. "
 
The first message obviously and immediately made me think there was an permission/authentication issue, but I've checked the current account using to start these services and it has all the permissions they should need, and is a member of both the Backup Operators and Administrators groups. I have also tried using the plain old Administrator account to set these running with, to no effect.
 
I appreciate all the help so far, thanks.