Evault Indexing service starts but stops automatically.

Question

Hi All,
I need your help on the issue&nbsp;with my Evault server indexing. The service&nbsp;will start but outmatically stop. I am receiving error messages below. I have also included the Dtrace result below.
Operating system : Windows 2008 R2 Standard SP1
Evault version : 10.0.1.1171
Event 1 :
Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 9/09/2013 1:30:48 PM
	Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 41312
	Task Category: Index Admin Service
	Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
	Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; auultdwnwsp001.downergroup.internal
	Description:
	The Indexing Service could not complete all the required startup routines: Starting Index Engine failed. Service will be stopped.
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=41312
	&nbsp;
Event 2 :
Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 9/09/2013 1:30:48 PM
	Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 41335
	Task Category: Index Admin Service
	Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
	Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; auultdwnwsp001.downergroup.internal
	Description:
	An error occured while trying to start indexing engine.
	Further error details include: 'Indexing engine failed to wake up : There has been a problem:ExpatError: no element found: line 1, column 0 (ID: CLI_GENERIC_ERROR)'.
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=41335
	&nbsp;
Dtrace result:
**************************************************************
1453&nbsp;13:02:20.378&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{IndexAdminService.OnPerformStartup} Start indexing engine and perform index volume synchronization started
	1454&nbsp;13:02:20.378&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{IndexingEngineMonitor.WakeUpIndexEngine} Waking up indexing engine
	1455&nbsp;13:02:20.519&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-H&nbsp;{VelocityStartStopIndexingEngine.Start} Indexing engine failed to wake up : There has been a problem:ExpatError: no element found: line 1, column 0 (ID: CLI_GENERIC_ERROR)
	1456&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV~E&nbsp;|Event ID: 41335 An error occured while trying to start indexing engine.|Further error details include: 'Indexing engine failed to wake up : There has been a problem:ExpatError: no element found: line 1, column 0 (ID: CLI_GENERIC_ERROR)'.
	1457&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-H&nbsp;{VelocityStartStopIndexingEngine.Start} Some of the processes did not start, shutdown indexing engine
	1458&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{IndexingEngineMonitor.WakeUpIndexEngine} WakeUpIndexEngine completed
	1459&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-H&nbsp;{IndexAdminService.OnPerformStartup} The Indexing Service could not complete all the required startup routine: Starting Index Engine failed.. Service will be stopped.
	1460&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV~E&nbsp;|Event ID: 41312 The Indexing Service could not complete all the required startup routines: Starting Index Engine failed. Service will be stopped.
	1461&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-H&nbsp;{ServiceBaseEx.Run} Exception of type 'KVS.EnterpriseVault.Common.ServiceBaseExException' was thrown.
	1462&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{ServiceBaseEx.Run} Executing OnPerformShutdown()
	1463&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{IndexAdminService.OnPerformShutdown} Starting Index Admin Service shutdown routines in a background thread
	1464&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{IndexAdminService.OnPerformShutdown} Miscellaneous indexing service shutdown tasks started
	1465&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-H&nbsp;{EVIndexAdminUtils.InvokeHelper} Calling Void &lt;OnPerformShutdown&gt;b__16(). Reference: Stopping StorageRevisionDiscovery
	1466&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-H&nbsp;{StoragePendingWorkDiscovery.Stop} StoragePendingWorkDiscovery stopping
	1467&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{IndexAdminService.OnPerformShutdown} Miscellaneous indexing service shutdown tasks completed (0 ms)
	1468&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{IndexAdminService.OnPerformShutdown} Stop child processes and unregister indexing service endpoints started
	1469&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{StateManager.UnregisterForDCOMClient} Inside UnregisterForDCOMClient
	1470&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{StateManager.StopChildProcesses} Stopping child processes of Index Admin Service.
	1471&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{StateManager.StopChildProcesses} Stopping child processes: {EVIndexVolumesProcessor,EVIndexQueryServer}
	1472&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{ChildProcessManager.StopChildProcesses} Stopping child processes of Indexing Service [Max shutdown time: 900000 ms].
	1473&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{ChildProcessManager.StopChildProcesses} Stopping child process 'EVIndexVolumesProcessor'
	1474&nbsp;13:02:20.534&nbsp; [11560]&nbsp;(EVIndexAdminService)&nbsp;&lt;8608&gt;&nbsp;EV-L&nbsp;{ChildProcessManager.StopChildProcesses} Stopping child process 'EVIndexQueryServer'
	&nbsp;

pradeep-papnai · Accepted Answer

Please check the tech note below.&nbsp;
64 bit Indexing Engine fails to start up with error "Indexing engine failed to wake up" http://www.symantec.com/docs/TECH202130

jesuswept3 · Answer

Check this Technote, suggests performing a reinstall of the indexing engine

http://www.symantec.com/business/support/index?page=content&amp;id=TECH202130

ryankim · Answer

Hi Guys,
&nbsp;
Thanks for your comments. Will there be no issue with the current archives once Indexing engine was re-installed?
&nbsp;
Regards,

pradeep-papnai · Answer

AS mentioned the cause in TN "This problem is the result of the core data files used by the 64 bit Indexing Engine becoming corrupted"
	
	If you reset indexing engine, it just update indexing files and Your archive can still be search. Or in other words, resetting index engine does not have any impact on archives.
	&nbsp;

arjun_shelke · Answer

Hello RyanKim,
Resetting Indexing engine does not actually delete/modify archived data, hence there is no impact on current archives. After resetting the engine, it will initialize and update/sync the indexes metedata.

ryankim · Answer

Hi All,
&nbsp;
Thanks for the feedback. The issue was resolve after reinstalling index service.

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Evault Indexing service starts but stops automatically.

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