Forum Discussion

dbdan22's avatar
dbdan22
Level 4
5 years ago

BE 20.6 Troubleshooting SMTP issues

Hi,

I'm looking for information about troubleshooting email notification errors in BE 20.6. 

It was working for a very long time, until I changed the server settings to Gmail (smtp.gmail.com port 587, since BE 20.6 can use TLS).

Not only did that not work, but then when I changed the settings back to the way they were, the ones that were working for a long time, now that doesn't work either. I restarted the BE services, doesn't help. I deleted the recipients and added them in again, no go.

Isn't there any debugging / troubleshooting info available other than the "a test notification has been queued for delivery to the selected recipient" message???

Thanks in advance.