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MuenzRalf's avatar
MuenzRalf
Level 3
4 years ago

BeServer Service crash at 4:00 am

Someone updated to BE 21.2?

I did from 21.1 to 21.2 on Monday because Support suggested it to solve an other problem. After that the beserver service crashes at 4:00 am daily. This seems to be smilar to this: https://www.veritas.com/support/en_US/article.100008398

Eventlog shows (sorry it is a german system):
event 259 BEDBG A process crash has been detected. Faulting application: beserver.exe 21.0.1200.1899 Faulting module: beserver.exe 21.0.1200.1899 Fault offset 0x456457 Exception code 0xc0000005

event 1026 .NET_Runtime Anwendung: beserver.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: Ausnahmecode c0000005, Ausnahmeadresse 0000000140456457

event 1000 Application_Error Name der fehlerhaften Anwendung: beserver.exe, Version: 21.0.1200.1899, Zeitstempel: 0x602d14f0 Name des fehlerhaften Moduls: beserver.exe, Version: 21.0.1200.1899, Zeitstempel: 0x602d14f0 Ausnahmecode: 0xc0000005 Fehleroffset: 0x0000000000456457 ID des fehlerhaften Prozesses: 0xec Startzeit der fehlerhaften Anwendung: 0x01d70f2d68b66f79 Pfad der fehlerhaften Anwendung: C:Program FilesSymantecBackup Execbeserver.exe Pfad des fehlerhaften Moduls: C:Program FilesSymantecBackup Execbeserver.exe Berichtskennung: e24257dc-7bcc-11eb-80ef-b02628b8e15b

anyone else with this?

21
Windows Server 2012 R2

5 Replies

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  • RogRubin's avatar
    RogRubin
    Moderator
    4 years ago

    Hi Ralf

    Have you opened a support case already for this issue? 
    If yes, could you private message me the case number please.

    Could I ask you as well to see if changing the registry value as per article (obviously its now Veritas and no longer Symantec) will move the crash time to the new specified time.

    Thank you


  • Vladymyr's avatar
    Vladymyr
    Level 1
    4 years ago

    I have the same problem. mms after upgrade to 21.2 services fall. Reinstalled Windows, installed Bascopexes 21.2 did not help. At the same time, the CAso server has been upgraded and is working.

    • MuenzRalf's avatar
      MuenzRalf
      Level 3
      4 years ago

      Well, I rebooted the server and all problems are gone....

      • RogRubin's avatar
        RogRubin
        Moderator
        4 years ago

        MuenzRalf 
        Thanks for the update

        Vladymyr 
        If you still have that issue (I am guessing you rebooted that server) could you open a technical support case and privately  message me the case number - thanks