Cant restore from dedupe: Final Error: 0xe0008105
One of our sattelite offices storage went down and we are trying to restore from backup. We are using deduplication and storing the data onto a NAS device. I have an open case with Symantec and have been trying to get this resolved over the past 18hrs, but we aren't having luck.
Server: Windows 2008 R2
SBE: 2012 (all updates)
Our SBE is a VM on Hyper-v 2012 with iSCSI attached storage to host the deduplication storage. We are backing up the Shadow Copy Components and so we are restoring with this option. But when we do we get the following:
When trying to restore from a backup but we are getting the following errors:
V-79-57344-33029 - Error - Mount Failed
Invalid Physical Volume Library Media Identifier.
V-79-57344-33029 - Unable to acquire device for the specified pool and media
Invalid Physical Volume Library Media Identifier
Under Job Completion Status:
Final Error: 0Xe0008105
Symantec support is scratching their head at this. We've been at it for over 20hrs. I need help and sleep!
Yeah I don't understand that either. We've had this configuration for a long time. It works and support has never had an issue with our configuration.
After spending much time with support we found an issue with the System Logon account. They guided me into replacing it with an active admin account. We also ran Inventory and Catalog on the storage. This took a long time for our 4tb data storage. About 15hrs. But in the end I was able to start recovering our data. If I were to setup our data storage again I would try to seperate our data into 2-3 storage devices. This will lessen recovery times when something bad happens with the storage. Hopefully this will be our last issue with Symantec. We're moving on to another product.