e00002f7 - Cannot extract mailbox messages from the Exchange backup

This issue is mostly caused when the backup exec account does not have proper rights and permission on the exchange server . Make sure the mailbox for backup account is not hidden .

refer http://www.symantec.com/docs/TECH129445

The backup2disk its OK, with same credentials. Only the Tape Backup failed.

Hello,

We had the same problem, we performed the below steps:

Create a new account in AD named : symantec with following settings:
1  : Member of the Domain Admin group and Local Admin Group if Exchange is a member server
2  : Create a Mailbox for Symantec, send a test email and oprn it in OWA to activate the Mailbox.
3  : Make sure that the Mailbox is not hidden from the Global Address List.
4  : Add the account "symantec" as Exchange Server Administrator in Exchange Management Console.

Open Backup Exec, go to TOOLS--Logon Accounts and Change the Logon Account to "symantec", make sure that "system Logon Account" and "Default Logon Account" is symantec.

Now restore any individual item from exchange backups.

Hope this helps...

Hi Willi,

When restoring Exchange items, it temporarily stages to disk. The default is C:\Temp. Do you have enough disk space there? If not, change the location under: Tools --> Options --> Exchange...