Forum Discussion

gself's avatar
gself
Level 2
10 years ago

error running setup

I get Symantec is inconpatible with this version of windows whe trying to install remote.

 

OS Name    Microsoft Windows Server 2008 R2 Enterprise
Version    6.1.7601 Service Pack 1 Build 7601
 

backup exec version 12.5

installing from rawsx64

 

12.x and Earlier
Agents
Backup and Recovery
Backup Exec
Compatibility
Installing
Tip-How to
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    10 years ago
    BE 12.5 does not support Server 2008 R2 as a media server. You need at least BE 2010 to support Server 2008 R2.
  • AmolB's avatar
    AmolB
    10 years ago

    Have you installed the latest service pack of Backup Exec 12.5?

    AFAIK initial release of BE12.5 did not support Win 2008 R2.

    Later in a hotfix\service pack remote agent support was added for Win 2008 R2 and Win 7.

    EDIT: BE12.5 SP3 and above supports Win 2008 R2 (only Remote Agent support)

  • AmolB's avatar
    AmolB
    10 years ago

    As per SCL only Win 2008 R2 base release is supported by BE12.5.

     You are getting incompatible message as you have installed SP1 for Win 2008 R2.

    Refer to BE12.5 SCL http://www.symantec.com/docs/TECH62301

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  • pkh's avatar
    pkh
    Moderator
    10 years ago
    BE 12.5 does not support Server 2008 R2 as a media server. You need at least BE 2010 to support Server 2008 R2.
  • gself's avatar
    gself
    Level 2
    10 years ago

    then how do we back stuff since win2003 is going away.

  • AmolB's avatar
    AmolB
    Moderator
    10 years ago

    Have you installed the latest service pack of Backup Exec 12.5?

    AFAIK initial release of BE12.5 did not support Win 2008 R2.

    Later in a hotfix\service pack remote agent support was added for Win 2008 R2 and Win 7.

    EDIT: BE12.5 SP3 and above supports Win 2008 R2 (only Remote Agent support)

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    BE 12.5 is very very old. You should upgrade to BE 2014. After that you might want to upgrade to BE 15 which is the latest version. The upgrades are free if you are on a current maintenance contract
  • gself's avatar
    gself
    Level 2
    10 years ago

    I ran liveupdate from the tools menu and it said it was up to date.

    How do I verify that all patches are actually installed?

     

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    Go to Help ----> About and click on the Installed Update button See this document on what hotfix is needed http://www.symantec.com/docs/TECH75697
  • AmolB's avatar
    AmolB
    Moderator
    10 years ago

    As per SCL only Win 2008 R2 base release is supported by BE12.5.

     You are getting incompatible message as you have installed SP1 for Win 2008 R2.

    Refer to BE12.5 SCL http://www.symantec.com/docs/TECH62301