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fwolf's avatar
fwolf
Level 4
10 years ago

Error when adding EMC VNX 5400 Filer

Hi,

I got a problem when adding a EMC VNX 5400 Filer as NDMP storage.

We use Backup Exec 2012 with latest Updates and Hotfixes.

The following article describes our problem perfectly but the given solution doesn't work: http://www.symantec.com/business/support/index?page=content&id=TECH195037

Because Hotfix 199190 doesn't exist any more and that stuff is included in Hotfix 201596 I installed the last one. But that didn't solve my problem.

Is there any solution for this problem?

Florian

2012
Backup and Recovery
Backup Exec
Configuring
Managing Backup Devices
NDMP Option
Windows Server (2003-2008)
  • fwolf's avatar
    fwolf
    10 years ago

    I have to revise my post before.

    Justin helped me to deal with this problem. It tourned out that I hadn't installed SP4. After solving trouble when installing SP4 I was able to add our VNX as storage to Backup Exec.

    Thank you very much for your help Justin!

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  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Is the debug exactly the same ? (This issue had occured since the EMC OS wasn't compatible with BE at that point of time.) And what is the current OS version ?

    If yes, pls log a fornal support case for us to look into this issue.

  • fwolf's avatar
    fwolf
    Level 4
    10 years ago

    The debug output of sgmon is the same:

    PVLSVR:   [04.14.15 13:14:23] [7012]     04/14/15 13:14:23.491 AdammSession::Execute( ADAMM_SESSION_EXECUTE_NDMP_VALIDATE_HOST )

                Session = {83C8E5F4-5FC3-4E08-8A16-60D87DFDF839}

                ERROR = 0xE0008116 (3758129430)

    The OS version of our VNX is 8.1.3-79. EMC support told me that the connection is established and closed normaly when they had a look at the NDMP debug log.

     

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    As you mention BE 2012 is completely patched (i.e. with SP4) and this device appears on the HCL, i would recommend to log a support case.

  • fwolf's avatar
    fwolf
    Level 4
    10 years ago

    So the result of my supportcase:

    It is not possible to connect two backup Exec 2012 servers to one VNX5400 even if there are two different ip addresses used by two differnet backup exec servers in two differnet subnets. EMC told me that our system is able to handle four simultanous NDMP sessions.

    That's another reason for us to dispose this software.

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    10 years ago

    I am surprised by that answer from BE tech support.  Is that limitation documented anyplace?

    Are the two servers part of a CAS environment or totally separate?

  • Justin2_0's avatar
    Justin2_0
    Level 2
    10 years ago

    Florian,

    The setup that you are describing sounds like it should be compatible with Backup Exec 2012 and up. I have sent you a direct email for further investigation.

    Thanks!

  • fwolf's avatar
    fwolf
    Level 4
    10 years ago

    I have to revise my post before.

    Justin helped me to deal with this problem. It tourned out that I hadn't installed SP4. After solving trouble when installing SP4 I was able to add our VNX as storage to Backup Exec.

    Thank you very much for your help Justin!