Forum Discussion

MkEliteX's avatar
MkEliteX
Level 3
9 years ago

Exchange Catalog Job Failure - 0xe00002f7 Cannot Extract Mailbox - VFF Open Failure

Using BE 2014 and its driving me nuts. 

One of the Exchange Incremental Backup keeps failing! It has been fine for a while. Other databases on the same server dont seem to return this error. 

Completed status: Failed
Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors


Catalog- \\MAIL01.X.ORG\Microsoft Information Store\X Mailstore
V-79-57344-759 - Unable to complete the operation for the following reason: VFF Open Failure. This can be caused by low memory or disk resources.

I tried these and it did not help. Also restarted all BE Services.

https://www.veritas.com/support/en_US/article.TECH128187

https://www.veritas.com/support/en_US/article.TECH180039

 

If you guys could please give me any kind of help, it would be appreciated. Thanks!

2014
Advanced Disk-Based Backup Option
Agents
Backing Up
Backup and Recovery
Backup Exec
Deduplication Option
Granular Restore Option
Managing Backup Devices
Performance
  • VJware's avatar
    VJware
    9 years ago

    In addition to the reg keys which you created earlier, create this one as well on the BE media server and restart the BE services -

    Key : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VirtFile
    Value: VFF Extended Timeout
    Type: DWORD
    Set value (Decimal) to 600.
     

  • pkh's avatar
    pkh
    Moderator
    9 years ago

    Did you try pushing out the remote agent again to the Exchange server and rebooting it?

    I noticed that you tagged the discussion with ADBO.  Are you trying to backup Exchange with the off-host backup option?  If so, have you tried turning off the option?

     

    If your problem is urgent, do log a support case with Veritas and talk to an engineer.  This is a user-supported forum and nobody is obligated to answer any questions.

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Do ensure AOFO isn't enabled for the Exchange backups.

    Secondly, are you backing up to disk or tape ?

  • WesleyT's avatar
    WesleyT
    Level 3
    9 years ago

    Hi,

     

    is the backup job itself a DAG backup?

    Also, is the backup itself going to Deduplication storage?

     

     

  • MkEliteX's avatar
    MkEliteX
    Level 3
    9 years ago

    Its not a DAG backup, also not going to dedupe storage. Just straight to disk. 

    AOFO is disabled. On the same exchange server, other databases backup just fine. 

    Can't figure out what exactly is causing this. Any other ideas? 

    Catalog- \\MAIL01.X.ORG\Microsoft Information Store\X Mailstore
V-79-57344-759 - Unable to complete the operation for the following reason: VFF Open Failure. This can be caused by low memory or disk resources. 
    Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors
  • VJware's avatar
    VJware
    Level 6
    9 years ago

    In addition to the reg keys which you created earlier, create this one as well on the BE media server and restart the BE services -

    Key : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VirtFile
    Value: VFF Extended Timeout
    Type: DWORD
    Set value (Decimal) to 600.