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Sam_Schinkel's avatar
Sam_Schinkel
Level 3
14 years ago

Job status stays on Queued!

Hello,

I am using BE 2010. When i start a backup job (on tape) everything is ok, and the job completes. 

But now i am starting an inventory job, en the status is on Queued, and stays there. 

I have already:

 

Restarted the BE services.

Restarted the server.

Restarted the robot.

Under devices, put the server on pauze, and then unpauzed the server again. 

 

Nothing fixed my problem. 

 

Can you please help me?

Thanks!

Greetings,

Sam

2010
Backup and Recovery
Backup Exec
  • AmolB's avatar
    AmolB
    14 years ago

    Download BE2010 R2 from www.backupexec.com

    Stop SQL server BKUPEXEC server and take a backup of DATA & CATALOGS folder

    The above folders are located at X:\Program Files\Symantec\Backup Exec

    Extract or Burn the BE2010 R2 ISO and then run the browser.exe

23 Replies

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  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    When you paused and unpaused the server did you get any error message.

    Also check the status of the server in BEutility.

    Check the alerts tab for any active alerts.

  • Sam_Schinkel's avatar
    Sam_Schinkel
    Level 3
    14 years ago

    When i paused the server, i did get an error message. It's saying: Unable to pause Server1. And when i want to unpause, i get: Unable to resume Server1.

     

    "Also check the status of the server in BEutility."

     

    Do you mean the BE 2010 Remote Agent Utility? Because i can't see any activity in here .

    I checked the alerts tab, but the only alert i see is the one from restarting the BE services.

     

    Thank you!!

  • RahulG's avatar
    RahulG
    Level 6
    14 years ago

    Try runing repair Databse using the Beutility and then try to pause and then unpause the server using Beutility itself

  • Sam_Schinkel's avatar
    Sam_Schinkel
    Level 3
    14 years ago

    I found the BE Utility, and when i check the status of the server, it is : Server Paused? 

    How can i fix this?

    Thanx!!!

  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    To fix the issue you will have to upgrade to BE2010R2

  • Sam_Schinkel's avatar
    Sam_Schinkel
    Level 3
    14 years ago

     

    I rebuiled the database using the BE Utility. Still Queued. 

     

    I always worked fine. I dont know or it has anythint to do with it, buth this week the tape unit was replaced. After that i reboot the ESX server. The backup is doing fine at knitght, but the queued status is keeping up when i perform a inventory. 

     

  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    There is 1 Hotfix which is causing the server pause issue, I am not sure about the hotfix number.

     If you remove the hotfix the server will show status as running, but its a workaround.

    To fix the issue you will have to upgrade to R2.

  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    Download BE2010 R2 from www.backupexec.com

    Stop SQL server BKUPEXEC server and take a backup of DATA & CATALOGS folder

    The above folders are located at X:\Program Files\Symantec\Backup Exec

    Extract or Burn the BE2010 R2 ISO and then run the browser.exe

  • Sam_Schinkel's avatar
    Sam_Schinkel
    Level 3
    14 years ago

    Ok, i updated to R2, but still queued... 

    Where can i see that the installation of R2 went ok?