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0bvi0us's avatar
0bvi0us
Level 4
12 years ago

Jobs Stuck in Queued Indefinitely

So i'm having an issue with Backup exec 2012 SP1. I have jobs scheduled to run at night and they aren't running at all (when they previously had, no changes made). My jobs are stuck in the que and won't take off, I have to cancel them to get them to go away, but the next days jobs ALSO do nothing.

I'm backing up to a dedupe folder that has plenty of space left (3+TB) and my jobs don't ever come near filling it.

We use a dell DR4000 tape drive (but it's not coming close to getting to it)

I have already tried a few steps of troubleshooting by what I could find on the other forum posts.

1. Canceled jobs, waited until next day - still stuck

2. Restarted BE services, waited until next day - still stuck

3. Restarted Server, waited until next day - still stuck

4. Repair installation of BE, waited until today - still stuck.

I could really use some help, seeing as it's Friday and it's not going to be good if I don't get the weekend jobs running.

Below is a picture of what's going on. If you click into the jobs all it says is

Operation: None  Operation: Queued

ALSO, some of my jobs have been randomly been put on hold, but even when I uncheck the hold box, they still do nothing.

Backup and Recovery
Backup Exec
Troubleshooting
  • 0bvi0us's avatar
    0bvi0us
    12 years ago

    Ulrik

    I recently found the solution, try and delete your dedupe folder and then readd it. Your backup exec will have to change all of your jobs away from the dedupe folder (have no fear, some will get stuck) and you'll have to manually change or delete them. 

    After the jobs are changed, delete the dedupe media, restart the BE server, add the dedupe media, change all the jobs back.

    I have one job that refuses to change back, even deleting / readding the job. Seems good.

     

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  • 0bvi0us's avatar
    0bvi0us
    Level 4
    12 years ago

    I'm going to say there probably isn't much useful data in there (looks like a lot of repeat), I probably have the wrong boxes checked.

  • VJware's avatar
    VJware
    Level 6
    12 years ago
    From the Backup Exec User Interface, go to the Tools/Support Utilities/Run the Debug Monitor for active debugging menu option.
     
    Select Job Engine, RAWS, Agent Browser... Backup Exec Server... Device and Media... and Capture to file are selected.
     
    Go to Tools -> Settings -> Device and Media.  Select Verbose logging.
     
    Stop and Restart the services on the media server.
     
    Perform the activity (backup in this case) that is exhibiting the problem & pls post the o/p
  • 0bvi0us's avatar
    0bvi0us
    Level 4
    12 years ago

    Are you asking me to restart the backup exec services? or ? 

    Also, where would Verbose Logging be in 2012 (the buttons all changed)

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    This is from SGMon itself..Open SGmon & Select Job Engine, RAWS, Agent Browser... Backup Exec Server... Device and Media... and Capture to file are selected....

    From SGmon's GUI - Tools - Settings - Choose Device & Media and enable verbose logging on the right-side..

    Stop & restart the Backup Exec services & then attempt the backup job again..

  • UlrikJPS's avatar
    UlrikJPS
    Level 3
    12 years ago

    I will be watching this thread as I have the exact same problem with our BE 2012 SP1.

  • 0bvi0us's avatar
    0bvi0us
    Level 4
    12 years ago

    Ulrik

    I recently found the solution, try and delete your dedupe folder and then readd it. Your backup exec will have to change all of your jobs away from the dedupe folder (have no fear, some will get stuck) and you'll have to manually change or delete them. 

    After the jobs are changed, delete the dedupe media, restart the BE server, add the dedupe media, change all the jobs back.

    I have one job that refuses to change back, even deleting / readding the job. Seems good.

     

  • 0bvi0us's avatar
    0bvi0us
    Level 4
    12 years ago

    Please note that I can no longer restore from the dedupe folder from any backups prior to removing / adding the dedupe pool.

  • CrUncontrol's avatar
    CrUncontrol
    Level 2
    12 years ago

    Anyone else have a better fix for this issue? I got the same problem in 2012 SP1a+all updates.

    Deleting the deduplication folder is a very bad workaround, not a fix.

  • 0bvi0us's avatar
    0bvi0us
    Level 4
    12 years ago

    I would place a call in with Symantec, but that is what they walked me through doing to fix the issue.