Jimmm,
My problem still exists, as does the circle of unrelaible help and support. i have tried everything i can think of. swymantec support has deleted my dedup disks 3 times now. and it seems no matter how loud i yell nobody wants to take ownership of the issue.
They implement a "fix" and most times i never here back from the tech during the "report back" period.
I have invested in backup exec consultants, that look at our environment. and to be honest im starting to look at alternate softwares. i love backup exec but i feel like i am stuck in a loop, and its not exactly comforting to see this many other users with the same issue still unresolved!
unfortunatley i have nothing helpful to report. as i find it difficult to even find reliable support tech that calls me back.