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Sanooj's avatar
Sanooj
10 years ago

License

Hi

I am reinstalling my Backup Exec 2010 R2 in a new server.

Unfortunately i lost my license key, how can i retrieve my license key for the software?

 

Thanks

Sanooj

2010
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  • pkh's avatar
    pkh
    10 years ago

    The licence keys are located in a file named besernum.xml (Location <Root>:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec ).

    If I remember correctly, you would be prompted for the licence keys during the installation process and you can load the besernum file.  If you have already re-installed BE, then just put the besernum file in the location above on the new server.

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  • pkh's avatar
    pkh
    Moderator
    10 years ago

    The licence keys are located in a file named besernum.xml (Location <Root>:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec ).

    If I remember correctly, you would be prompted for the licence keys during the installation process and you can load the besernum file.  If you have already re-installed BE, then just put the besernum file in the location above on the new server.

  • AmolB's avatar
    AmolB
    Moderator
    10 years ago

    Call Symantec Licensing team if the above doesn't work.

    https://support.symantec.com/en_US/contact-us.html

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...you should have a paper license somewhere with your customer code on it. Log onto the licensing portal and you can get that. The customer code starts with Mxxxxxxxxxx.

    Thanks!

  • backupcnx's avatar
    backupcnx
    Level 2
    10 years ago

    Hello ,

     

                           You can find your License Information in C:\Program Data\SymantecShare\backupexec\License - Cut it from that Folder and Paste it in Different Location and Open The Software and try to Import the License file from the place you stored it and try to run the Installation after you import. If still doesn't work Kindly call our Support 1800-342-0652 for further assistance .

     

    Thanks

     

    Naren
     

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...these is an old post now with no response from the OP.

    And if you're a Symantec employee, you should be identifying yourself (like everyone else) officially...

    Thanks!