Licensing issue, running in trial mode
Having an issue with licensing on my new install of Backup Exec 2014. We have purchased the correct licensing and I have it installed on the media server as seen here:
But when I go to check on the licensing, it shows the following:
Two questions, why are those showing as a trial version or not licensed at all (V-Ray Tier A)? Does the system truly think they are a trial version, meaning in 25 days those agents and options will cease to run correctly? Thanks.
There were some other users who reported problems with the V-Ray licences. I would suggest that you log a support case for the Symantec engineers to take a look at your problem.
I do not see any licence for the dedup option, so the trial status is correct. The dedup option is not included in the V-Ray licence.
Is BE 2014 updated with SP2 ? If not, would recommend to do so and this update can be downloaded from http://www.symantec.com/business/support/index?page=content&id=TECH225093
You may possible be facing this issue which is fixed in SP2 - http://www.symantec.com/business/support/index?page=content&id=TECH223700
