I have Backup Exec setup to send out various notifications. The only problem is I'm not receiving them. I've got the SMTP configuration set up the same way I have SEPM setup which is sending out email notifications. When I try to send a test notifications all I get is "A test notification has been queued for delivery to the selected recipient." Any suggestions on helping me get this issue sorted out would be appreciated.
I assume you are using exchange, did you add the ip-adress of your backup exec server to the list of allowed relay's?
At least I suggest you watch on your mailserver if you can see any errors in the mail-logging!
I'm using 1&1 in MS Exchange for email. I'm using the same forwarding address on SEPM and I didn't have to add it's IP to an allowed relay list. Which logs would I need to check/enable to see why the email isn't going through.
Just in case, what IP address needs to be added. I don't know if 1&1 has an allowed relay list but if it does I'll add it.
I guess the question should be where can I find the IP address Backup Exec is trying to send from.
Are you using Authenticated SMTP - as after changes in the SMTP Authentication standarads - Backup Exec is unfortunately not able to send SMTP with authentication - we are aware of this however I suspect any fix might only make s a future product version.
Basically if you can use telnet running on the media server to test sending an e-mail message from the command line (without authentication) then Backup Exec on the same server should work - if you can't do the telnet test then Backup Exec won't work either.
If you don't know how to do this there are plenty of hits in Google to help you send test e-mails using telnet.
There are a few steps you must do, within BE and the Exchange server to use Authenticated SMTP:
On the Exchange Server:
- In System Manager, drill down into the server and then to Protocols. From there, expand the SMTP node and right click on Default SMTP Virtual Server and select properties.
- On the properties page, select Access Control - Authentication button.
- Uncheck Annonymous Access.
In Backup Exec
- Selecct Tools\Email and Pager
- On the SMTP tab, activate teh "Enable SMTP Authentication"
- Enter the appropriate information for the user login name and password
- Create the recipient to use for this notification, and then test it. As long as the information in the SMTP Tab is correct and you have rights, it will work.
Is your problem solved?
I've tried sending the email using telnet and that didn't work.
I've set up Exchange Server and Backup Exec configured correctly and it is still queueing the message for delivery and never sending it.
OK if the telnet test didn't work it proves that your problem is NOT within Backup Exec - you need to look at your inbound SMTP settings on your mail server and perhaps any software or hardware firewalls that might be in the mix to sort that out - get telnet working to send a mail and you should then be able to get Backup Exec working.
I'm looking at the relay access and the only address that is allowed is 127.0.0.1. Is it possible that this is not the IP Backup Exec is trying to send from and the proper address needs to be added to that list?
Cmd--telnet smtp server ip 25
helo
mail from: enter mail id(Enter valid mail id of ur org)
rcpt to: enter mail id (any mail which is accisible)
data
test mail
.
Then check whether mail flow happening just you have got the sent mail.
