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ejdrijin's avatar
ejdrijin
Level 4
11 years ago

Problems with the Intelligent Disaster Recovery Option Installation

Hi,

 

Lately I have problems with the Intelligent Disaster Recovery Option Installation. When I go to Install Options and License Keys on this Media Server the check box for the IDR Option is checked but the Wizard for IDR is still greyed out. Also when I try to uninstall it, still it is not uninstalled, it says succesful but nithing happened (I use also tried from the Backup Exec DVD Media).

 

When I checked from the beutility.exe what I have installed it marks the following for the IDR option:

 

License: Yes    Installed: No

 

Can anyone tell what could be the problem?

 

Thanks very much,

Adrian.

Backup and Recovery
Backup Exec
Configuring
Installing
Uninstall
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    11 years ago

    Do ensure IDR is enabled from the registry as well.

    HKLM - Software - Symantec - Backup Exec for Windows - Backup Exec - Engine - Misc & the value of "Disaster Recovery Installed" should be set to 1.

    Sometimes, when this value is not set to 1, you may receive authentication error similar to the one above as well or the IDR option is greyed out.

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  • ejdrijin's avatar
    ejdrijin
    Level 4
    11 years ago
    Thanks for your advice. So by taking a copy of the Data and Catalogs directories under the BE installation directory is enough to backup all your settings? Then when it is re installed you just copy the saved folders and overwrite them on the new ones, right? Thanks.
  • pkh's avatar
    pkh
    Moderator
    11 years ago

    In your new installation, stop all the BE services, replace the two directories and then startup the BE services again.

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Do ensure IDR is enabled from the registry as well.

    HKLM - Software - Symantec - Backup Exec for Windows - Backup Exec - Engine - Misc & the value of "Disaster Recovery Installed" should be set to 1.

    Sometimes, when this value is not set to 1, you may receive authentication error similar to the one above as well or the IDR option is greyed out.

  • ejdrijin's avatar
    ejdrijin
    Level 4
    11 years ago

    I am now encountering a problem when I am in the IDR Wizard. The error is attached with this post. When I try to install the component from Symantec Backup Exec DVD\BE\WinNT\Install\WIM nothing happens.

     

    DO you know what could be the problem? Could it be related to registery changes also?

     

    Thanks and Regards.

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Is Windows Imaging showing as installed under Add/Remove programs ? (If using Windows 2008 R2, then it would not show up under Programs and Features)

    If not, try running the installer again from the Backup Exec DVD using Administrative rights, else try to download the DVD or just WIM installer from the MS site to rule out any installer corruption issues.

  • ejdrijin's avatar
    ejdrijin
    Level 4
    11 years ago

    On our test environment (which is virtualized, unlike our live environment) there is no Windows Imaging installed (as it is not seen in the Programs and Features) and there will be no error poping up during the IDR Wizard. The wizard will complete successfully. Does it make a difference that one is a virtualized environment and the other environment contains physical servers?

    I have installed the WIM on a server and still the same error is being popped up. Could it be somthing else?

     

    Thanks and regards.

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Would you confirm the presence of these drivers ~

    wimfltr.sys

    wimmount.sys

    If these drivers are not present, try installing Windows Automated Installation Kit (AIK), else if these drivers are indeed present, try uninstalling and reinstalling the IDR option itself.

  • ejdrijin's avatar
    ejdrijin
    Level 4
    11 years ago

    Also:

     

    1) Should the W(AIK) be installed only on the backup server?

     

    2) Can those drivers be copied from somewere else?