Forum Discussion

JS_IT's avatar
JS_IT
Level 4
10 years ago

RALUS Install on Linux Mint 13

Hi

 We have a couple of Linux Mint 13 machines, and would like to install RALUS on them, however we are getting a failed install.

the following guide has been followed: -http://www.symantec.com/business/support/index?page=content&id=tech46461&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1412003525510c4Lm03FKauf36ad4Y2T7776g4z3kCSVGpX0Kv

When begining the install everything appears to be ok, as the checks appear to show RALUS is supported: -

"Checking OS Version on aservername...............................Linux 3.2.0-23-generic

Checking system support for aservername..........................Linux 3.2.0-23-generic supported by RALUS"

After selecting the options for Hostnames, IP addresses etc, we get a failed install message.

Installing VRTSralus 14.0.1798 on aservername..................Failed to install

The end lines of the logs are below, and the complete log is attached as installralus.txt: -

VxIF::Error:: Error in install_product_packages, target host == aservername.
VxIF::Info:: Unable to install RALUS on all target hosts.
VxIF::Error:: Unable to install RALUS on the target systems.

And I have made sure the libstdc++5 is installed.

Any help appreciated.

2012
Agents
Backup and Recovery
Backup Exec
Installing
Linux
Remote Agent for Linux - Mac Servers
Remote Agent for Linux and Unix Servers
Troubleshooting

6 Replies

Sort By
  • JS_IT's avatar
    JS_IT
    Level 4
    10 years ago

    Thanks for the reply, I can accept Mint 13 is not supported as its based on Ubuntu 12.04 which isn't on the SCL. However why would the installer show that RALUS is comptable?

    Even though its not officially supported, I was wondering if anyone had got this working, by altering some configuration.

    Thanks

  • pkh's avatar
    pkh
    Moderator
    10 years ago

    Even if you managed to get it working, it is still unsupported and hence not tested. At the worst case you could find that you are unable to restore from a successful backup

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...while it may work, the minute you have an issue and try logging a call, Symantec isn't obliged to assist at all.

    The question is whether or not this is worth trying to hack in order to work in your production environment, or get it working properly with something that does support it.

    Alternatively, add this as an idea on the Ideas section below:

    https://www-secure.symantec.com/connect/backup-and-recovery/ideas

    Thanks!

  • JS_IT's avatar
    JS_IT
    Level 4
    10 years ago

    All very fair points, and I may add a request on the ideas page.

    What does puzzle me though, is why the installer would say it is compatible, when it isnt, any ideas appreciated

    "Checking OS Version on aservername...............................Linux 3.2.0-23-generic

    Checking system support for aservername..........................Linux 3.2.0-23-generic supported by RALUS"

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    10 years ago

    Unsupported Linux environments may or may not return the same string during initial checks as supported environments (due to the nature of how Linux can be developed)  Then at a later point the installer makes a call that gets an invalid answer and it fails