Hi!, I have an internal Dell RD1000 with disk cartridges. The problem is that automatic eject of the cartridges when a job completes does not work. Eject from the devices tab in Backup Exec works fine. Is it a known bug? /T

I have this same problem with the RD1000. I posted in the General discussion forum last night. Would there be a reason that the tape will not auto eject after a scheduled job completes? I have setup a daily full backup and checked the box to have the tape auto eject after job completes. I am using Backup Exec 11d. I can manually remove the tape by going through Backup Exec. The hardware is a single tape drive, a Dell RD1000. We have a two tape rotation.The owner wants the full backup to run at midnight and then come in the next morning and be able to remove the tape and put in the second tape for the next night's backup. Would I need to setup a scheduled job to inventory the tape before the next night's backup begins??Thanks for any help!Sobo

I did a google search and found this posting from June '07 in this forum: RD1000's don't (in my experience) work that well with BESR. BESR's service "locks" the drive, and you cannot "eject" a cartridge while the BESR service is running. Stopping the service permits ejection. This is a HUGE problem for anyone wanting to run BESR and have offsite bare-metal capable recovery points in convenient form. I have spent all day on the phone today with Dell's Enterprise support (PowerEdge 2900 server, with Dell-shipped RD1000 drive and BESR 7.0 SBS Edition) and no one has been able to give any answers. As far as I'm concerned, BESR is VERY problematic with RD1000's and fails our initial compatibility testing. Someone over at SYMC needs to get one of these drives in and test with it--especially when you're dealing with rotations which require cartridge swap and removals. Has any resolution come of this? I figure a script could run to net stop and net start the service to release the tape.

HiAny luck with finding a solution? I am going to try a net stop and net start routine during the night and see if this unlocks the tape so that it can be unlocked by pressing the button on the drive.Currently we eject the tape by going into windows explorer and right click on the drive and click eject however our client has to do this which is very inconvenient.I suspect that some kind of windows script must be able to do this automatically?ThanksColinski! :manwink:

I havent found anything. Was hoping Symantec would have some insight into this, but havent received any replies until you. Im not one to write scripts but have a guy I work with that is helping me get one to eject the drive. And schedule a task. If that doesnt work, we are going the online backup route. I will post the script for you if it works for me.Sobo

GRT(Granular Restore Technology) does not work with removable backup to disk storage devices. Whether it is the Dell RD1000 or Tandberg's RDX, it will not work as one might expect. Backup Exec also cannot eject the RD1000 cartridge. The RD1000 is used as a Removable Backup to Disk Folder, you cannot eject a folder. You can install the utility for the RD1000 from the CD that came with the unit from Dell. The following article contains information and other links to further information about GRT and RB2D http://seer.entsupport.symantec.com/docs/287227.htm

RD1000 disk cartridges, eject problem

17 Replies

kmillican
Level 3
17 years ago
Is anyone continuing to have issues with the RD1000, and BUE 12 with auto eject after a job?
ridergroov1
17 years ago
Yes i'm stilling having this issue. On the phone with Symantec right now...AGAIN. They have not been able to solve this for me yet. Very frustrated. If anyone has any good info regarding a fix for this problem I would greatly appreciate it. Thanks.
R_H_2
Level 5
17 years ago
Is your problem that is doesn't eject at the end of the job or that it will not eject when you push the button?
kmillican
Level 3
17 years ago
What i have found is that you have to use the rdxmon utility, and you cant use the grt option and then the eject after job option will work.
ridergroov123
17 years ago
HI folks. Right, I can't eject with the button or within the OS after the Backup job runs. I spoke to Dell about it today and they said removing GRT from the backup exec job will do the trick. Haven't gotten the chance to try it yet though.
AMEULI
Level 3
16 years ago
As you can tell now in 2008 this is not a hot thread. I can say this.

Latest Dell Drivers + built in utility & BE 12 - ZERO PROBLEMS. <- notice the Period
ComtecNY
16 years ago
What I have found is that if I stop and restart the RDXmon, I am still not able to eject the drive. If I stop the Backup Exec services, I am not able to to eject the drive. If I restart the Backup Exec services, the drive is allowed to eject. The Exchange Granually Recovery feature may be an issue and I am testing that out over the next couple of days.

I also creates a simple script and scheduled it to run every morning to restart the backup exec services in order to release whatever isstopping the eject from working.

REM - Stop Backup Exec services.
C:
cd \
cd "\Program Files\Symantec\Backup Exec\"
"C:\Program Files\Symantec\Backup Exec\bemcmd" -o503
REM - Start Backup Exec Services.
"C:\Program Files\Symantec\Backup Exec\bemcmd" -o502

This is Backup Exec 12 and RDXmon 1.16.

Forum Discussion

RD1000 disk cartridges, eject problem

17 Replies

Related Content

Problem of Tape Cartridge usability

Problem with particular cartridge

BE 2010 with Dell RD1000, cartridges not being ejected

Re: drives are indicating for clean tooo frewquently (Netbackup - 7.5.0.5

Backup Exec 12.5 with RD1000 - Will not eject cartridge

Recent Discussions

Backup Exec Job got canceled

BackupExec for Oracle 23ai?

Add Oracle DB in Backup Exec

Veritas Backup Exec version upgrade & migrate to another new Server

Veritas Backup Exec 23 - Slow Backup after Windows server 2019 upgrade