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David_Tobin's avatar
David_Tobin
Level 2
16 years ago

Remote Agent terminated unexpectedly (Beremote.exe crashes - faulting module msvcr71.dll)

For the last week, backups haven't worked on a client's SBS 2003 SP Server.  During this time, we've observed frequent " Backup Exec Remote Agent for Windows Systems service terminated unexpectedly" ...
11.x and Earlier
Backup and Recovery
Backup Exec
Basics
  • David_Tobin's avatar
    David_Tobin
    16 years ago

    I've had stable backups on that server for several weeks now, and have also identified the source of the random reboots: a faulty power supply.

     

    I suspect that what happened to cause our initial problems with Backup Exec is that it was running a backup job during one of the initial random reboots we experienced, and that caused corruption to the RSM database (which I described in my previous post).  Since repairing that database, I've been running Backups just fine (but I've also now got the RSM service disabled on our server since it doesn't appear to be necessary for Backup Exec).

     

     

David_Tobin's avatar
David_Tobin
Level 2
16 years ago

I've had stable backups on that server for several weeks now, and have also identified the source of the random reboots: a faulty power supply.

 

I suspect that what happened to cause our initial problems with Backup Exec is that it was running a backup job during one of the initial random reboots we experienced, and that caused corruption to the RSM database (which I described in my previous post).  Since repairing that database, I've been running Backups just fine (but I've also now got the RSM service disabled on our server since it doesn't appear to be necessary for Backup Exec).