Journaling mailbox task fails.

Hi Robert,

You did not really past eventid's I'm afraid, but links to the Symantec KB's. Old stuff :-)

Which EV version?

I (probably) have the same. Most of the time, it is a corrupted item in Journal Mailbox sitting in ' pending archiving' for a loooooong time. I found the only way to workround/fix is to go through the Journal Mailbox(es), and to move items that are old (I tend to look at older than 14 days) to a NEW subfolder underneath the Enterprise Vault Journaling Service folder. When placed in a new folder, the item will not be returned to the inbox if you restart the task, but will remain searchable with a Discovery search in Exchange.

If the Journal item count goes up (use powersheel to count items in Journal Mailboxes, like every 2/3 hours, to monitor archiving from the other end), we change journal rules to 'free' the journalmailbox having issues. Eventually the item count goes down.

I do know that the advise is to 'investigate the corrupt item'. I try to drag the item to another Journal Mailbox, or out on the desktop, and then open the message. If that works, usually the item then archives. I have a series of known mails which seem to arrive corrupt.