Forum Discussion

V4's avatar
V4
Level 6
12 years ago

Journal task failed if journal mailbox is hidden

MS says Journal mailbox must be hidden from GAL

In our era, EV fails to archive if mailbox is found to be hidden

Anyone faced this issue

EV 9

Exchange 2k3 and 2k7

 

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • RahulG's avatar
    RahulG
    12 years ago

    Is your journal mailbox and system mailbox for the journalling task different?

    What version of outlook do you have on the Ev server? 

    Hiding the journal mailboxes works fineas long as it isn't hidden when setting up targets, policies and tasks. Once up and running hidding the journal mailboxesshould work fine.

    In your case does hidding the journal mailbox causes the journal task to fail ? and if the journal mailbox is not hidden does the task work fine ?

    Refer http://www.symantec.com/business/support/index?page=content&id=TECH47252

     
     

     

5 Replies

Sort By
  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    What errors do you see?

    Is your system mailbox hidden?  That can't be hidden in the GAL.

    See Karl's post here: https://www-secure.symantec.com/connect/forums/ping-symantec-enterprise-vault-employee-re-hidden-mailbox-archiving#comment-4338131

  • V4's avatar
    V4
    Level 6
    12 years ago

     

    Hi tony

    System mailbox is not hidden, but if we follow MS practises to hide Journal mailbox, journal task fails

    This made me surprised to see EV failed to archive from hidden mailboxes which is best practises surprise

    Event Type:        Error

    Event Source:    Enterprise Vault

    Event Category:                Journal Task

    Event ID:              3305

    Date:                     x/x/2013

    Time:                    x:xx:xx PM

    User:                     N/A

     

    The Task 'Exchange Journaling Task for ABC4567' failed to log on to Exchange server 'ABC4567' using mailbox 'SMTP:EVJournal@GHI.com'. Please ensure the mailbox has not been hidden, that the server is running and that the Vault account has sufficient permissions on the server. 

     

     

  • RahulG's avatar
    RahulG
    Level 6
    12 years ago

    Is your journal mailbox and system mailbox for the journalling task different?

    What version of outlook do you have on the Ev server? 

    Hiding the journal mailboxes works fineas long as it isn't hidden when setting up targets, policies and tasks. Once up and running hidding the journal mailboxesshould work fine.

    In your case does hidding the journal mailbox causes the journal task to fail ? and if the journal mailbox is not hidden does the task work fine ?

    Refer http://www.symantec.com/business/support/index?page=content&id=TECH47252

     
     

     

  • ManishN's avatar
    ManishN
    Level 4
    12 years ago

    I believe the bheavior is default.

    You task 'Exchange Journaling Task for ABC4567' has system mailbox 'SMTP:EVJournal@GHI.com' which i think apparently is your Journal mailbox.

    If my assumptions are right then i would recommend you to perform following

    a. Create a normal mailbox and name it as "EV System Mailbox"

    b. Assign this mailbox to your Journal Task and restart the Task.

    Once you performed this then you will see your task will be running up and fine.

    Also follow what Rahul refer

     

     

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    @captain jack.. did the posts answer your question, or is it still unresolved?