Forum Discussion

jwork's avatar
jwork
Level 3
11 years ago
Solved

Tandberg Loader LTO5 HP Ultrium Drive

Hi People,

we added to our Backup Exec 2012 a Tandberg Storageloader 1U Autoloader with a HP Ultrium 5 SCSI Drive. The loader appears under Windows as Tandberg Data StorageLoader\StorageLibrary without any sign of a problem.
In BackupExec 2012 apears only the Drive and not the loader with his 8 slots. But without the detect of the slots and the loader we cant configure the Backup to tape.
I am just testet to move a tape into the drive and running a inventory job. If i do this Backup Exec find the tape in the drive. If i move the tape back to the slot the tape disappear in the drive under Backup exec.
Under the tape details, in backup Exec, is shown the right drive.
Backup Exec is installed on a Windows 2012 R1 SP1 Server.

 

So why doenst appear the loader and the slots in Backup Exec?

2012
Backup and Recovery
Backup Exec
Configuring
Not Applicable
  • jwork's avatar
    jwork
    11 years ago

    This isnt a Problem of Backup Exec. The Problem is between the Tandberg Storageloader and the Windows. Only LTO5 and LTO6 Tandberg StorageLoader are involved in this problem. The Drive of this loader has problem with the current Firmware when they are connected to a Adaptec 1045 Controller. With the previews Firmware of the Drive all will run.

    I've got this Information from the Tandberg Support.

  • Siddhant_Saini's avatar
    Siddhant_Saini
    Level 6
    11 years ago

    Hello,

    Backup Exec 2012 (till today) cannot be installed as a Media Server (Backup Exec Server) on a Windows Server 2012. You need to install an Agent for Windows(AWS). Refer to the Software Compatibility List of Backup Exec 2012: http://www.symantec.com/business/support/index?page=content&id=TECH175581

    This functionality is added in Backup Exec 2014 which currently is in the Beta Testing phase(should be released soon). 

    Edit: Nevertheless, to find a slight possibility of making it work(since you got Backup Exec 2012 installed on a Windows Server 2012), you might want to re-install Symantec Drivers using tapeinst.exe(in compatibility mode). Please refer to the following link: http://www.symantec.com/business/support/index?page=content&id=HOWTO22788

  • jwork's avatar
    jwork
    Level 3
    11 years ago

    Hello,

     

    my fault the Server where Backup Exec 2012 is running is a Windows 2008 R2 SP1 Server. Sorry for this wrong information.

  • jwork's avatar
    jwork
    Level 3
    11 years ago

    Hello,

    i run that severaltime before opened this case. Ran it all the the from the Admin Console, and restartet around 2 times the Server after the install.

    I have checked you link and the option there here is the result:

    - Robotic Library Support is enabled

    - The default driver, und Device Management, is the driver from Symantec

     

    Here are the information from the tapeinst command, its in german but maybe it help:
    Bandgeräte gefunden
    Namen von Plug & Play-Bandgeräten gefunden
    Hardware-ID = SCSI\SequentialHP______Ultrium_5-SCSI__Z61U
    Instanzen eines IDE-Plug & Play-Geräts gefunden
    Instanzen eines SCSI-Plug & Play-Geräts gefunden
    Symantec-Gerätetreiber gefunden
    Hardware-Scan abgeschlossen

  • jwork's avatar
    jwork
    Level 3
    11 years ago

    This isnt a Problem of Backup Exec. The Problem is between the Tandberg Storageloader and the Windows. Only LTO5 and LTO6 Tandberg StorageLoader are involved in this problem. The Drive of this loader has problem with the current Firmware when they are connected to a Adaptec 1045 Controller. With the previews Firmware of the Drive all will run.

    I've got this Information from the Tandberg Support.

  • DerLa80's avatar
    DerLa80
    Level 2
    11 years ago

    Hi,

    i even got the same problem in this environment with Adapted and Tandberg.
    Could you please let me know where to get this previous firmware?

    Many thanks to you.

     

    Kind regards
    Lars

  • DerLa80's avatar
    DerLa80
    Level 2
    11 years ago

    Thank you for providing the Firmware.
    But sorry that i have to ask how to upgrade the drive-firmware without getting access to the loader with TDTool? Or is the upgrade possible via Web-Interface?

  • DerLa80's avatar
    DerLa80
    Level 2
    11 years ago

    Ups, sorry.

    Just trying the TDTool in Admin-Mode and it works. :-)