Forum Discussion
A0009B23 is a generci code taht is returne when we canot connect to the S3 service.
Typically this is one of teh following:
Invalid Bucket configuration (inside your S3 cloud setup)
Invalid credentials entered into Backup Exec for connecting to the cloud
Invalid name resolution against the cloud services being configured
Lack of access across the internet to the cloud provider from your Backup Exec server
You can check some of the above by using a 3rd party tool such as the free S3browser from
This would need to be downloaded and run on the BE server itself.
Launch the S3 browser and add an S3 account. Use the information to connect to the bucket. Does it work? Can you get into the bucket? If you can…can you copy a file to the bucket, etc.
Note: as this is 3rd party software - this advice is on a use at your own risk basis.
Hi Colin first off a thousand thanks for the help, just one thing am trying to connect to Microsoft azure not S3, Will this third party tool also work with azure...???
- Colin_Weaver8 years agoModerator
If azure use S3 protocols then yes it it does not then no - the reason I posted the S3 stuff is that the error code you provided is definitely one seen when trying to setup S3 (however is is possible then that same code is seen for all cloud setups and not just S3)
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