Unable to connect to remote agent
Hi.
I'm running Backup Exec 11d on a Windows Server 2003 machine. The past 3 nights i've recieved the error: "V-79-57344-33899 The resource could not be backed up because an error occurred while connection to the Backup Exec for Windows Servers Remote Agent. Make sure that the correct version of the remote agent is installed and running on the target cmoputer." The only version number of any kind that i could find listed was 11.07170.0
1. How do i find what version of the remote agent i have, and how do i get an updated version?
2. If my version is up to date, where do i go from here?
3. V-79-57344-6502 was the error code on the exchange backup, with same message.
Thanks!
1) Make sure you have installed the latest Service Pack for Backup Exec.
2) Browse to X:\Program Files\Symantec\Backup Exec\beremote.exe, check the properties of the
beremote.exe to find out the version of the remote agent. Both media server and remote server
should be using same version of remote agent.
3) Make sure the remote agent service is started.
4) Check the windows event viewer for any error message related to the remote agent.
5) Check the publishing tab of remote agent utility on the remote server, it should contain the media
server name.
