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ahazelwood's avatar
ahazelwood
Level 4
12 years ago

Unable to inventory device

Hi, I am unable to inventory my NAS device.  This is BE 2012, current on all updates.  States "The job has reported multiple errors."  Job log repeats "The request could not be performed because of an I/O device error."  (BTW, 1 out of the 7 jobs running on this NAS is successful, the other 6 fail, and I am wondering if inventory-ing the NAS will fix this.)

2012
Backing Up
Backup and Recovery
Backup Exec
Troubleshooting
  • VJware's avatar
    VJware
    12 years ago

    Try recreating the disk storage...delete the .cfg files from the physical location...from the BE UI, add the storage with the same name & path & re-try inventory pls.

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  • lmosla's avatar
    lmosla
    Level 6
    12 years ago

    Hi ahazelwood,

    I was helping another customer earlier who had this issue and for some reason (maybe an update was pending) a reboot of the media server fixed it.  Has the media server been rebooted recently?

  • ahazelwood's avatar
    ahazelwood
    Level 4
    12 years ago

    Thanks for the info - I just rebooted it and nope, unfortunately it didn't work for me.  I can catalog, but I can't inventory.  :(

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Try recreating the disk storage...delete the .cfg files from the physical location...from the BE UI, add the storage with the same name & path & re-try inventory pls.

  • ahazelwood's avatar
    ahazelwood
    Level 4
    12 years ago

    Well, now that I deleted it I can't get it back on.  Which is a NAS?  Disk based storage, network storage, tape storage or storage pool?

  • ahazelwood's avatar
    ahazelwood
    Level 4
    12 years ago

    Yep, that is what I thought.  But I keep getting an error that says "Unable to create the disk storage.  The parameter is incorrect."  ????????

     

    Well, just solved the problem by wiping out everything on my NAS.  I deleted it all.  And voila, my problem is solved.  But not everyone will want to do that.  So good luck.