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mrinal_sarkar62's avatar
mrinal_sarkar62
Level 6
12 years ago

VMware VM authenticating issue.

Hi,

We are doing a installation.

BElow were the details:-

1. VMware ESXi 5 (In three server) with VCenter.

2. BE 2012 on Windows 2008 R2.

3. Vmotion is enabled.

4. Backup were in disk.

 

Now , the VMware admin have provided the root and its password for each ESXi Host server. and I can see all the VM inside the Host server. I have already selected the required VMs for backup.

But when testing the login credinatial, It can able to login to host server but unable to access the VMs inside the VMware ESXi host server.

There is no issue with the VMotion as we have aggreed to select the VM when its shifted to another host server.

We are not using the backup through VCenter as we have planned to take sletected VMs and not all VMs isndied all the VMware host server.

 

Thanks.

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  • pkh's avatar
    pkh
    12 years ago

    Make sure your BESA has the permissions specified in the document

    http://www.symantec.com/docs/TECH129645

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  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    Hi,

     

    Vmotion doesn't mean a thing in this regard. VMware's "back-office" processing will have nothing to do with your backups failing.

    Best practice is to use the virtual center as this gets around a lot of issues.

    Check below:

    https://www-secure.symantec.com/connect/forums/vmware-backup-esx-or-vcenter#comment-7586171

    http://www.symantec.com/docs/HOWTO74443

    Thanks!

  • pkh's avatar
    pkh
    Moderator
    12 years ago

    Make sure your BESA has the permissions specified in the document

    http://www.symantec.com/docs/TECH129645

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Have you ran an actual backup job, instead of a credentials test ?

  • mrinal_sarkar62's avatar
    mrinal_sarkar62
    Level 6
    12 years ago

    Hi,

    Yes, I have ran the backup jobs it failed with the error that BE is unable to access the VM files.

    PKH: I have checked the dos. but will this work for BE 2012 as this KB is for 2010. We are already planning to do the step as mentioned in the dos. Soon will update.

    Thanks.

  • pkh's avatar
    pkh
    Moderator
    12 years ago

    If you read the document carefully, you will see that it states for "... BE 2010 and above"

  • mrinal_sarkar62's avatar
    mrinal_sarkar62
    Level 6
    12 years ago

    Ok..

    I will change the permission and we will check the same for backup.

     

    I will soon update the status...

    Thanks

  • mrinal_sarkar62's avatar
    mrinal_sarkar62
    Level 6
    12 years ago

    Hi,

    I have changed the permission as per the doc (Without GRT ) and now the following error is comming:-

    1. I have check the crediantioal through Policy windows but when its trying for backup its giving the following error:-

    Final error: 0xe0009541 - Could not connect to the vCenter server or ESX server. Please verify the credential supplied for login.
    Final error category: Resource Errors

    I am using a domain user for taking backup for all access (VCenter, Datacenter and the VMs)

    I have tried for single VM same error.

    Thanks.