DLO 7.5 SP1 Issue on Windows 7 Machine
I have two computers with DLO installed and one works well ant the other does not. On the computer that does not work, I receive the message below shortly after starting DLO:
Symantec DLO Desktop Agent has stopped working (a problem has caused the program to stop working correctly. Please close the program.)
Here is the application event log entry:
Faulting application name: DLOClientu.exe, version: 3.1.390.6901, time stamp: 0x4edf7b59
Faulting module name: DLOClientu.exe, version: 3.1.390.6901, time stamp: 0x4edf7b59
Exception code: 0xc0000005
Fault offset: 0x006eeae7
Faulting process id: 0x2a44
Faulting application start time: 0x01cf26c20fed6c91
Faulting application path: C:\Program Files (x86)\Symantec\NetBackup DLO\DLO\DLOClientu.exe
Faulting module path: C:\Program Files (x86)\Symantec\NetBackup DLO\DLO\DLOClientu.exe
Report Id: c0919a59-92ba-11e3-9070-1c659d017716
Event ID: 1000
I saw article TECH202649 and tried the change but it did not work - it applied to an older version of DLO anyway.
I have reinstalled and deleted local content directories to no avail.
Any ideas?
Would you enable verbose debugging on the DLO client machine & post/pm the log.
Here is an article on how to enable debugging on the client machine - http://www.symantec.com/business/support/index?page=content&id=TECH160219