dlo 7.6 - failed to read data from chunks, missing attachment pst

i have just gone through the pst file, and had a look at a few of the emails.  it appears that normal "attachments" have been restored, however, some emails are missing signatures and pictures/screenshots from them.  i believe these are the missing attachments that were unable to be restored from chunk file.

vjware you are able to confirm if this is normal.  does not sound to be normal...

Would you pls log a formal support case as ideally this issue should not occur with a new agent install of SDLO 7.6

i have logged a support Case # 07534920

i'm hoping i can interact with my previous engineer i was talking to, neer.

On it. Will try to get the BL engineer involved on this new case.

hi VJWare,

it appears the issue may be fixed now.  apparently the server got restarted this morning (did not restart after the upgrade because was not prompted to), and i've just done a few restores, and i am no longer getting a failed reading chunk error.

the error i get now is "hash value not exists", but the number of attachments = 25470, number of attachments restored = 25438.

is this error totally different?

Phil.

Possibly yes. I believe this error may affect only users with older backups, but would recommend to work with Support to confirm this.