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Ted4356's avatar
Ted4356
Level 3
11 years ago

How to refresh DLO licensing after changes?

Hi,

Some of our users are getting the message that "The Symantec DLO license has expired" -- this made me realize that we had reached our limit of 60 users on our license.  However, I found out that many of the users in our domain do not actually need backups of the workstations that they use.  Now I am down to 52 users of the software, but the users reporting the expiration message are still getting it!

How can I refresh the licensing so that those users see the most current info?

Backup and Recovery
Basics
Desktop and Laptop
Installing
Licensing
Tip-How to
Windows 7

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  • Ted4356's avatar
    Ted4356
    Level 3
    11 years ago

    Sorry, I should have been more clear -- we are running Backup Exec 2012 and DLO 7.5 so that technote doesn't quite apply.

  • Santhosh_Bhanda's avatar
    Santhosh_Bhanda
    Level 5
    11 years ago

    Hi,

    The message "Licence got expired" will come when license has got expired due to time.

    So could you please follow the below steps on DLO Admin Server Console machine to check for the license expiry:
    1. Launch console.
    2. Go to Help->About Desktop laptop Option.

    See if you are observing License has expired message on the UI.

    Thanks,
    Santosh.