Forum Discussion
VJware
11 years agoLevel 6
Ensure the 'problematic' users have full permissions on the NUDF (Network User Data Folder)
Verify the registry entries on the client machines:-
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec DLO\Client
Verify the value of "DefaultMediaServer" key
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec DLO\DB
Verify the value of "DBServer", "DBName", "DBInstance keys"
Lastly, try these steps one by one to check which resolves the error:-
1) Close the Desktop Agent. Delete the .settings directory from C:\Users\Username\AppData\Local\Symantec\DLO and relaunch the Desktop Agent.
2) Uninstall and re-install the DLO Agent software
3) Delete and re-add the user in DLO Admin Console
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