Forum Discussion

WimN's avatar
WimN
Level 3
11 years ago

Unable to install 5 user Desktop and Laptop option

Hello,

We run Backup Exec 2010R3 on a Windows Server 2008R2 system and use a LTO4 tape drive for backup.

We have installed the Windows agent on a XP system and can use that to make backups without problems. When we install the agent on a W7/64 system it does the backup scan but then it reports that a license is needed for 'protecting remote servers...', it is no server but a W7/64 system. When we try to install the included 'Desktop and laptop option' it does not want to do that because the server is not part of a domain.

Is there another way to install the 5 user license for the 'Desktop and laptop' option (offline function is not needed). Thanks.

Agents
Backup and Recovery
Desktop and Laptop
Desktop and Laptop Option
Installing
Licensing
Windows Server (2003-2008)

13 Replies

Sort By
Show More
  • pkh's avatar
    pkh
    Moderator
    11 years ago
    BE 2010 includes the option to backup 5 workstations using DLO. I think what you are asking for is the license keys for 5 BE remote agents. These are two different things. If you what remote agent license you got to buy them
  • WimN's avatar
    WimN
    Level 3
    11 years ago

    Ok, thanks for your reply. So it is impossible to use the option for 5 user that is included in the Backup Exec package that I bought. Don't you have a licence key for the 5 users already included in the Backup Exec package? We also tried to use shares in the W7 but that also gave the same message.

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    11 years ago

    One of the requirements for DLO is a Domain as the security control over what is backed up per user is linked to a domain. The client machine can be in a workgroup as long as the end user of that client has a domain login to enter into the DLO client and as long as the DLO server is in a domain.

    For information DLO has it's own agent software that is linked to the logged in user. The Remote Agnet that you installed on XP is the standard Backup Exec Remote Agent that runs as a service and is not linked to the logged in user on the remote system. What this means is that the machine can be backed up without a logged in user. Where DLO needs a logged in user (or possibly a very recently logged out one with cached files waiting to backup)

    Unfortunately the versions of Windows workstation that followed XP are harder to separate from the parallel server operating systems and as such we had to change the licensing requirement so that you do need a remote agent license on the media server to back them up. if you do not have such a license you will get the message that you quoted.