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FlyingBus's avatar
FlyingBus
Level 4
15 years ago

Cannot do searches in discovery accelerator (no search ability at all)

Hi guys 

We recently purchased discovery accelerator and much to my dismay it has become incredibly urgent to have this product up and running within days due to a legal requirement. I have installed and got this up and running with 0 install issues at all, but now when it's time to create a test case, I hit a brick wall, I can't search at all. There is no search options. 

I feel like i've missed something really silly here in the configuration phase. 

I've setup a configuration database, a customer database (on a seperate database server to the EV server database) and installed the client. Now when I connect and create a case I see the below.



and running through the install and admin guides seem to just say 'click on case then go to the searching tab....'

I'm really scratching my head trying to figure what i have missed. However, I'm also in the unfortunate position that I have someone telling me that if it's not working in 24 hours, begin a manual export/search/sort of pst files :S

Any help much appreciated. 

Environment

Discovery accelerator 8.0SP3
Enterprise vault 8.0SP3

Win 2k8 Standard x64 sp2 on app and database

EV and DA databases are seperate servers. 

In setting up my company database, it does find and display all user archives in the Enterprise vault. 

Not sure what other info might be needed.


 

Discovery Accelerator
Information Governance
Installing
  • TonySterling's avatar
    TonySterling
    15 years ago

    I seem to remember an issue with a DA application Admin not having rights in a case if he were a Case Admin.  Can you create just a user and make him the Case Admin?

    I am not sure if this it the issue or not:  http://seer.entsupport.symantec.com/docs/339259.htm

    You might open a high severity case with support to verify.

    Regards,
    Tony

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  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    Have you assigned yourself Case Admin rights in the case?

    http://seer.entsupport.symantec.com/docs/318866.htm
  • FlyingBus's avatar
    FlyingBus
    Level 4
    15 years ago
    yes the account is both the owner of the case and assigned as 'admin' which appears greyed out. I also cannot assign any other roles to this user.



    if I choose add role I see the below



    shouldn't there be more to choose from?

    I am doing this with the vault service account as I'm now out of the office and can't test with my desktop PC and client, but the results were the same.



  • FlyingBus's avatar
    FlyingBus
    Level 4
    15 years ago
    what I have noticed at the bottom of the client is this


    what service is this refering to? It's not the accelerator service otherwise you cannot connect at all. I can connect successfully to my instance and database and my current status in the Accelerator administration is

     Process manager - available 
    Customers service - running
    analytics -running
    customers tasks -running
    server available - yes

    stumped.


  • FlyingBus's avatar
    FlyingBus
    Level 4
    15 years ago
    cleared up my service status stopped issue, was due to a UAC error that created some problems. That's resolved but the behaviour remains :(
  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    I seem to remember an issue with a DA application Admin not having rights in a case if he were a Case Admin.  Can you create just a user and make him the Case Admin?

    I am not sure if this it the issue or not:  http://seer.entsupport.symantec.com/docs/339259.htm

    You might open a high severity case with support to verify.

    Regards,
    Tony
  • FlyingBus's avatar
    FlyingBus
    Level 4
    15 years ago
    Hi Tony, after getting another brain to look at it as well, it appears I had a couple of issues

    first I didn't have a good understanding of the differences in application and case permissions.
    Second I didn't realise that a case admin doesn't get the ability to search by default.

    What we did in the end is just modified the case admin role to have all permissions. This gave us what we needed (after fixing up the service status thing above).

    Now we can take a closer look at permissions and roles and make them more relevant. I'm just glad it's working because we were starting to think that we had database issues or something. It's actually working well now and looks like its a pretty great product. Very happy thanks for the help!