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jsellgren's avatar
jsellgren
Level 3
13 years ago

DA Client 10: Cannot search archive as directory recovery is unavailable

Community, 

I apologize if this is something simple, but I am having difficulty conducing a search in DA. I have a Case created, and when I specify a search, the search status errors with "Cannot search archive as directory recovery is unavailable". I also have an event in the EV event logs: 

APP AT - Customer ID:8 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server:1 (8)

Vault ID: 1835

Number of tries: 5

Cause:Cannot search archive as directory recovery is unavailable

Any help would be greatly appreciated. Thank you!

  • Customer rebuilt EV environment with correct Site name and alias. Now can search using DA.

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  • Customer rebuilt EV environment with correct Site name and alias. Now can search using DA.

  • Yes, I apologize about responding so late....with Thor's troubleshooting, we decided to do a fresh install because the Site name was different from the Site alias.

    After performing the fresh install, and making the Site name the same as the Site alias, the system was performing as normal.

    Thank you again Thor for your assistance.