Forum Discussion
JimmyClearwell
8 years agoLevel 5
Hello bc1410,
I see that your post was a few months back and not too sure where you are with this upgrade, but I wanted to put a few suggestions out there
- Attached is a document on how to determine the MySQL user which from your post I assume you've already seen. If not, check out the options presented. The document references the mysqltester.jar file that's only available internally, however, it can be provided to you to use if needed.
- If you still cannot find the MySQL user, I would strongly recommend a Node Restore of 7.1.3 into a fresh install of eDiscovery Platform 8.x as follows:
- Create Node Backups of 7.1.3 in the CW Utility along with separate Case Backups
- Completely uninstall 7.1.3 How to completely uninstall Clearwell http://www.veritas.com/docs/000070829
- Install 8.1.1 R1 or 8.2 (which has been out now for a few months)
- Perform a Node Restore of 7.1.3 into 8.x from the CW Utility
- Confirm all Cases have a Status of On-Line under All Processing
I hope that helps :smileyhappy:
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